How to…

The steps below for provisioning DIDs are the same whether you are an administrator or a reseller.

For example, if you want to add a UK DID to a customer’s account, you can add it as an alias.

1. Open the Account page, go to General info, and select the Account aliases tab.
2. Click Add. On the Alias create panel, specify the alias details:
   • Alias role – select Phone line.
   • Alias ID – click DID to add a DID number as an alias.

     

3. On the Assign DID panel that opens, select Source of DID number – External provider. To filter DID numbers by geographical location, select a country/area. Click Next.

   

4. Choose a DID number. In the Review pricing step, check the charges associated with the DID number, then click Assign.

   

5. Click Save.

   

6. Repeat steps 2–4 to add additional aliases.

Let’s say your customer asks for an individual price when purchasing a DID number. To grant their request, modify the DID markup following the steps below:

1. Open the Customer page, then go to Accounts/DIDs, select the Accounts tab, and click + Account.
2. On the Add account panel, specify the account details:
   • Account role – the defined usage for accounts. Select Phone line.
   • ID – click DID to select a DID number.

     

3. In the Define search filters step, select the source of the DID number and geographical location filters. Click Next.

   

4. In the Choose number step, select a DID number.

   

5. In the Review pricing step, specify the new fees in the Pricing section. Click Assign.

   

6. Click Save.

These actions are performed by resellers.

For example, you want to expand your DID provisioning network. Therefore, you allow your subreseller Panda Telecom to access the DID pool and provision these DID numbers to their customers. You want to receive a $3 activation fee and a $5 monthly recurring fee for every DID number provisioned by Panda Telecom.

To allow DID provisioning for subresellers, perform the following steps:

1. Create a DID pricing batch for the subreseller and define the DID markup within it.

   

2. Assign the pricing batch to the subreseller.

   

Further actions for DID provisioning are performed by the subreseller as described in the Operations to be performed by the reseller section of the DID provisioning for reseller (DID inventory) handbook.

1. Create a vendor batch:
   • Navigate to Infrastructure > DID/MSISDN inventory, select the Vendor batches tab, click + Batch, and fill in the vendor batch details:
     • Name – type a vendor batch name.
     • Vendor – choose DIDWW or DIDX.
     • Description – you can add a comment about this vendor batch.

       

   • Click Save.
2. Upload the block of pre-purchased DIDs into this batch.
   Such blocks of DID numbers must not be released to the pool. If released, they are considered unassigned and will be deleted from the system.
3. Create a pricing batch:
   • Navigate to Infrastructure > DID/MSISDN inventory, select the Pricing batches tab, click + Batch, and fill in the pricing batch details:
     • Name – type in a short name for the pricing DID batch object.
     • Applied to – select Customer, since this is the batch that will be used for charging customers.
     • Type of DIDs – select On-demand from external vendor.
     • Vendor – select DIDWW or DIDX.
     • Specify other pricing parameters.

       

4. Assign the pricing batch to a customer for auto-provisioning:
   • Open the customer page, navigate to General info, select the Additional info tab, and select a previously created pricing DID batch in the Auto-provision DIDs via batch field.

     

   • Click Save.
5. Allocate DID numbers to the customer:
   • Navigate to Infrastructure > DID/MSISDN inventory > DID numbers, filter the numbers by Vendor batch, and select the required DIDs.
   • Select Assign the DID to the customer checkbox, and select the customer.
   • Click Update.