Phone book allows you to view and maintain the end user’s set of frequently dialed numbers. On this panel you can add favorite numbers, "lock" a contact in the phone book and/or assign a speed dial number to it on behalf for the account owner.

Phone book

To add a new phone number on behalf for the end user, click Add, specify the phone number details and click Save:

  • Phone number – type the phone number here (e.g., 12065551998). Since customers are used to seeing E.164 numbers with the '+' prefix, PortaBilling automatically adds the '+' to the phone number upon saving. Note that PortaBilling modifies all the numbers you enter according to the applied dialing rules applied, so please consider the customer’s dialing format when entering phone numbers to their phone book. If there is no translation rule applied, PortaBilling considers the number as if entered in the E.164 format and adds the '+' sign to any number entered. Customers then dial phone numbers from their phones without the '+.'

  • Name – type the contact name here.

  • Contact type – select the contact type from the list.

  • Speed dial – this is the speed dial number that the end user can dial on his phone to place a call to an external phone number. Note that the length of this number is limited by the Maximum speed dial length option on the Service configuration panel.

  • Lock – allow users to edit their contact lists and to what extent:

    • None – contacts are not locked in the phone book, allowing the end user to add, edit or remove contacts. Note that the end user can also select contacts to which special "favorite" rates apply.

    • Full – fully lock the contact in the phone book (makes it impossible for the end user to edit or remove the locked contact).

    • Number – partially lock the contact in the phone book (allowing the end user to change only the name).

  • Favorite rating – this provides a "call friends & family cheaper" service to the end user. You must define the rate for the FAV destination in the end user’s tariff and then the end user’s call to this specific number is rated according to this rate.

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