Admin manuals

Available notification messages

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September 30, 2024

The following table provides a brief summary of notification messages included in PortaBilling.

User notifications

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This table lists the notifications that PortaBilling can send to a user, along with a brief description of each notification, the delivery method (email or SMS), and whether they are considered business-critical and sent by default (even if no notification set is assigned).

Notification name	This notification states that	Email	SMS	Sent by default
Two-factor authentication
The maximum number of two-factor authentication attempts exceeded	The maximum number of two-factor authentication attempts was exceeded.	+	+
The user entered an invalid OTP	The user entered an invalid OTP.	+	+
Two-factor authentication is configured	Two-factor authentication (2FA) has been configured for the user.	+	+
Two-factor authentication is disabled	Two-factor authentication (2FA) has been disabled for the user.	+	+
Two-factor authentication is reset	Two-factor authentication (2FA) key has been reset for the user, and during the next login attempt they will be asked to scan a QR code to add a new 2FA key.	+	+
Inventories management
CPE data upload	The customer premises equipment (CPE) data upload has failed.	+
DID numbers were uploaded	DID numbers have been uploaded. The message provides a list of successfully uploaded DID numbers and a list of DID numbers that were not uploaded due to an error.	+
SIM cards upload	The upload of SIM cards has been completed. The message contains a summary on the total SIM cards processed.	+
DID upload error	Some update operations failed during DID upload. The file, including data that was not properly imported, is attached to this message.	+
Measured metric data upload	The measured metric data upload has failed.	+
Billing notifications
Balance overdraft	The charged amount is greater than the account's balance.	+	+	+
Call unresolved	A call has been completed but not billed due to a missing provider connection match.	+	+	+
Failed to re-generate the invoice, no invoice number or customer ID	Invoice re-generation failed because the invoice number or customer ID was not identified.	+
Failed to re-generate invoice	The attempt to re-generate the invoice failed.	+
Forbidden destination	The forbidden destination/rate code has been matched for charging.	+	+	+
Incoherent call duration	There is a big difference between the call duration reported in the call connect/disconnect time and the Acct-Session-Time value.	+	+	+
Invoice re-generated successfully	The invoice was re-generated successfully.	+
List of the auto-approved invoices	This notification provides a list of invoices auto-approved by the system.	+
Auto-payment error	An error occurred during invoice auto-payment. Because of this, auto-payment functionality is frozen and must be manually unlocked.	+	+
Invoice cannot be created because there are no corresponding xDRs	An invoice cannot be created because the corresponding xDRs were not found.	+
Recalculation of invoices was finished	Whether the recalculation of invoices was finished successfully, with warnings or with errors. This message includes a list of invoice IDs that were not recalculated.	+
List of the invoices under review	This notification provides a list of invoices that are under the administrator’s review.	+
Missing account information	The session can’t be billed due to an unknown account.	+	+	+
Missing account information (answered)	There is no information about the account ID provided for the incoming session.	+	+	+
Missing account information (fixed)	There is no information about the account ID provided for the session.	+	+	+
Missing tariff information	The rating entry for the session is missing.	+	+	+
Problem with NTP	The received accounting request contains timestamps that need to be fixed to correlate to the current time.	+	+	+
Profit monitor event detected	A call with too low profit (according to the configured limit) was detected.	+	+	+
Rejected attempt to authorize for simultaneous use	The account attempts to authorize a new session while another simultaneous usage has already locked all the available funds.	+	+	+
Rerating complete	The xDR re-rating procedure has been completed. The message includes a list of xDRs processed.	+
Session unresolved	The session has been completed but does not match any vendor connection; therefore, it has not been billed.	+	+	+
Suspicious event delay	The received request contains suspiciously delayed timestamps.	+	+	+
Suspiciously long call	Accounting for a suspiciously long call was received.	+	+	+
Unrecognized time format	The accounting request contains timestamps in an unrecognized time format.	+	+	+
Unrecognized time zone	The request contains an unrecognized time zone.	+	+	+
Customer management
Customer accounts closed	Some customer accounts have been closed.	+
Accounts generation error, cannot fetch customer name	The customer was deleted by another administrator during account batch generation.	+
Accounts generation error, cannot open file	A report file used during account generation cannot be opened.	+
Accounts generation error, cannot access directory	The directory used during account generation cannot be accessed due to permissions issues.	+
Accounts generation error, unknown customer	The account batch cannot be generated because this customer is not found in PortaBilling. It is possible that the customer was terminated after the account generation procedure was scheduled.	+
Accounts generation error, cannot create directory	The directory required for account generation does not exist and an attempt to create it failed.	+
Accounts generation error, cannot create a new batch	Batch generation failed.	+
Accounts generation error, batch exists	The batch name the administrator is trying to use already exists.	+
Accounts generation error, exceeded generation attempts	Batch generation failed due to an excessive number of generation attempts.	+
Accounts generation error, number of available account exceeded	The batch cannot be generated because the available DID numbers in the selected DID batch have been exceeded.	+
Accounts generation finished	The accounts have been successfully created.	+
Accounts generation error, cannot fetch product name	The wrong product was selected to generate the account batch. For example, when the batch was being generated, the product was deleted by another administrator.	+
Spending plan limit exceeded	A customer has outreached their spending limit.	+	+
Accounts generation error, batch control number overflow	The account generation procedure failed due to a batch control number overflow.	+
Spending plan limit ratio exceeded	A customer has reached the warning threshold configured for their spending plan.	+	+
Platform management
Accounts without ZIP codes were found during tax calculations	Accounts without ZIP codes were found for a customer during tax calculations, and the customer's ZIP code was used for such accounts.	+	+	+
Adaptive routing penalty threshold reached	Call quality for a particular route is below the specified acceptable level. The route is penalized and removed from its usual position in the routing list.	+	+
Adaptive routing warning threshold reached	Call quality for a particular route is below the specified warning threshold.	+	+
Alarm replication error	A problem with the replication of the main database was detected.	+	+
Alarm: the ZIP code is missing or invalid	A customer's ZIP code is missing or invalid; therefore, the invoice may contain an incorrect tax amount.	+	+
Balance mismatch detected	A discrepancy between customer balance (an amount owed to the ITSP) and invoice amount due was detected.	+	+
Exchange rate actualizing error	An error occurred while processing an exchange rate.	+	+
General billing misconfigurations	An issue with billing configuration was detected.	+	+	+
Mismatch in the Destinations or Rates table	A rate code wasn’t found in a tariff.	+	+	+
No currency exchange rate found	No exchange rates were found for converting a different currency to the base currency.	+	+
No keyfile configured for the LinkPoint online processor	No keyfile for processing payments via the First data global gateway virtual terminal (formerly known as LinkPoint) was configured or the pass to the keyfile is incorrect.	+	+
No partner configured for the PayflowPro online processor	The Merchant account partner name option required for processing payments via PayflowPro online processor was not configured.	+	+
No remote IP authentication on your gateway	There is no remote IP authentication on the gateway because of an incorrect billing engine name.	+	+	+
No routes to destination	No routes to a specific destination were found in the routing plan.	+	+	+
No store name configured for LinkPoint online processor	The Store name option required for processing payments via the First data global gateway virtual terminal (formerly known as LinkPoint) was not configured in the porta-admin.conf file.	+	+
No temporary directory for the LinkPoint online processor	No temporary directory for processing payments via the First data global gateway virtual terminal (formerly known as LinkPoint) was configured or the pass to this directory is incorrect.		+
No vendor configured for the PayflowPro online processor	The Merchant account vendor name option required for processing payments via PayflowPro online processor was not configured.	+	+
No wrapper configured for the LinkPoint online processor	The LinkPoint wrapper (LPERL) used for processing payments via the First data global gateway virtual terminal (formerly known as LinkPoint) was not configured.		+
Not defined base currency for environment	No base currency was defined for the environment.	+	+
Not defined or empty called station ID	The called station ID (DNIS) is not defined or is empty, and VoIP equipment configuration should be checked.	+	+	+
Online payment processor configured improperly	An online payment processor was not properly configured.	+	+
Payment processing error	An error occurred during payment processing via the payment processor.	+	+
Task rejected	A task from the TaskStack queue was rejected.	+	+
Tax calculation errors	The tax calculation scheduled for a customer has failed.	+	+
Taxation failed due to the missing ZIP code	The scheduled tax calculation failed due to the missing ZIP code.	+	+	+
The customer has accounts without a calls limit	Accounts without an outgoing calls limit were found during the scheduled tax calculations for the customer.	+	+	+
The taxes for the customer were calculated successfully, with non-critical errors	Taxes for a customer were calculated successfully but with non-critical errors that may require the admin’s attention.	+	+	+
User error report	A user submitted a report about an unsuccessful call via the web interface.	+
Fraud prevention
Account screened	An account’s status was changed to screened. The notification includes information about the reason for account screening.	+	+
Suspicious destinations	The duration of calls to suspicious destinations reached a threshold defined in the fraud traffic profile.	+
Customer's account: fraudulent activity detected	The customer’s account attempted to use the service from an unusual location.	+
Account quarantined	The account was quarantined because of suspicious activity.	+	+
Session unauthorized location	The customer’s account attempted to use the service from an unauthorized IP address.	+	+
Service catalog management
Product cloned successfully	The product was successfully cloned.	+	+
Failed to clone product	An attempt to clone the product failed.	+	+
Tariff cloned successfully	The tariff was successfully cloned.	+	+
Failed to clone tariff	An attempt to clone the tariff failed.	+	+
Destinations were uploaded	A destination upload has been completed and includes information on how many destinations were added, removed, or ignored.	+
Destinations upload failed	Some update operations failed during destination upload. The file, including data that was not properly imported, is attached to this message.	+
Destination group set was uploaded	A destination group set upload has been completed and includes information on how many prefixes were added, removed, or ignored.	+
Destination group set upload failed	Some update operations failed during a destination group set upload. The file, including data that was not properly imported, is attached to this message.	+
Tariff upload failed	Some update operations failed during tariff upload. The file including the data which has not been imported is attached to the message.	+
Tariff uploaded	A tariff has been successfully uploaded. The message includes a summary about the total rates processed.	+
Reapplying subscriptions for product	A product’s subscription has been reapplied. The message includes the number of affected accounts.	+
Accounts generation error, invalid add-on products combination	The account batch generation failed because the provided add-on products combination cannot be used with the main product.	+
Reports
Custom report	This notification includes the results of custom report execution.	+
SAP reports summary	This notification includes the results of processed reports.	+		+
Password recovery
Web self-care password change	A user changes their password on the web self-care interface. This message contains the new password.	+	+
Web password change link	The "Password recovery" feature on the web self-care interface has been used. The message contains the reset password link.	+

To manage which notifications should or should not be sent, you need to assign a notification set to a specific user.

Customer notifications

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These notification messages are sent to a customer. You can configure them for a customer class.

Notification name	Description	Email	SMS
Inventories management
SIM cards upload	This notification informs that the SIM cards upload procedure has been completed. The message contains a summary about the total SIM cards processed.	+
Billing notifications
Due date for invoice is approaching	This notification informs the customer that the due date for the invoice is approaching. This message contains a summary of account charges for the invoice.	+	+
Invoice is overdue	This notification alerts that the invoice is overdue. This message contains a summary of account charges for the invoice.	+	+
Customer is about to be suspended	This notification reports that a customer is about to be suspended because of an outstanding invoice.	+	+
Customer was suspended	This notification asserts that a customer is suspended because of an unpaid invoice or insufficient funds.	+	+
Customer is going to be suspended again (no payment)	This notification asserts that a customer is suspended again because of an outstanding invoice.	+	+
Payment applied to the account	This notification reports that customer’s credit card is successfully charged. This message contains information about a current balance.	+	+
Invoice is generated	This notification reports that the invoice is generated. This message contains a summary of charges for the invoice and information about the current balance.	+	+
Balance adjustment	This notification reports that the balance is adjusted. This message contains information about the current balance.	+	+
Credit card is about to expire	This notification alerts that the credit card is about to expire.	+	+
Credit card expired	This notification reports that the credit card is expired.	+	+
Recalculation of invoices was finished	This notification reports that the recalculation of invoices is successfully completed.	+
Failed to re-generate the invoice, no invoice number or customer ID	This notification asserts that invoice re-generation failed because the invoice number or customer ID was not identified.	+
Failed to re-generate invoice	This notification asserts that the attempt to re-generate the invoice failed.	+
Invoice re-generated successfully	This notification reports that the invoice is regenerated successfully.	+
Payment receipt	This notification contains the payment receipt.	+	+
Account periodic payment error	This notification reports a periodic error that occurs during payment.	+	+
Invoice is voided	This notification reports that the invoice sent previously is voided.	+	+
Commitment termination warning	This notification informs that the account commitment is going to be terminated.	+	+
Customer is going to be limited	This notification asserts that customer service is about to be limited because of an overdue invoice.	+	+
Customer management
Customer accounts closed	This notification reports that some customer accounts have been closed.	+
Customer is about to be closed	This notification asserts that a customer is about to be closed.	+	+
Customer is closed	This notification reports that a customer has been closed.	+	+
Number porting complete	This notification reports that a customer’s number has been successfully ported in.	+	+
Accounts generation error, cannot fetch customer name	This notification is produced because this customer was deleted by administrator during account batch generation.	+
Accounts generation error, cannot open file	The notification asserts that a report file used during account generation cannot be open.	+
Accounts generation error, cannot access directory	This notification asserts that the directory used during account generation cannot be accessed due to permissions issues.	+
Accounts generation error, unknown customer	This notification asserts that the account batch cannot be generated because this customer is not found in PortaBilling. It is possible that the customer was terminated after the account generation procedure was scheduled.	+
Accounts generation error, cannot create directory	This notification asserts that the directory required for account generation does not exist and an attempt to create it failed.	+
Accounts generation error, cannot create a new batch	This notification asserts that batch generation failed.	+
Accounts generation error, batch exists	This notification reports that the batch name the administrator is trying to use already exists.	+
Accounts generation error, exceeded generation attempts	This notification asserts that batch generation failed due to an excessive number of generation attempts.	+
Accounts generation error, number of available account exceeded	This notification asserts that the batch cannot be generated because the amount of available DID numbers in the selected DID batch has been exceeded.	+
Accounts generation finished	This notification confirms that the accounts have been successfully created.	+
Accounts generation error, cannot fetch product name	This notification asserts that the wrong product was selected to generate the account batch. For example, when the batch was being generated, the product was deleted by another administrator.	+
Spending plan limit exceeded	This notification alerts a customer that a spending limit is reached.	+	+
Accounts generation error, batch control number overflow	This notification is sent when the account generation procedure fails due to a batch control number overflow.	+
Spending plan limit ratio exceeded	This notification warns a customer that the threshold configured for their spending plan has been reached.	+	+
Platform management
Accounts without ZIP codes were found during tax calculations	This notification alerts that accounts without ZIP codes were found for a customer during tax calculations, and the customer's ZIP code was used for such accounts.	+	+
Alarm: the ZIP code is missing or invalid	This notification alerts that a customer's zip code can be missing or invalid; therefore, the invoice can contain an incorrect tax amount.	+	+
Payment processing error	This notification asserts that an error occurred during payment processing via the payment processor.	+	+
Taxation failed due to the missing ZIP code	This notification alerts that the scheduled tax calculation failed due to the missing ZIP code.	+	+
The customer has accounts without a calls limit	This notification alerts that accounts without an outgoing calls limit were found during the scheduled tax calculations for a customer.	+	+
The taxes for the customer were calculated successfully, with non-critical errors	This notification informs that taxes for a customer were calculated successfully but with non-critical errors that may require user’s attention.	+	+
Fraud prevention
Account screened	This notification is sent when an account’s status is changed to screened. The notification contains information about the reason for account screening.	+
Account: fraudulent activity detected	This notification alerts you that suspicious activity has been detected on behalf of your account.	+
Customer's account: fraudulent activity detected	This notification alerts the customer that some account attempted to use the service from an unusual location.	+
Account quarantined	This notification informs you that the account was quarantined because of suspicious activity.	+	+
Session unauthorized location	This notification alerts you that customer’s account attempted to use the service from an unauthorized IP address.	+	+
Service catalog management
Product cloned successfully	This notification confirms that the product was successfully cloned.	+	+
Failed to clone product	This notification asserts that an attempt to clone the product failed.	+	+
Tariff cloned successfully	This notification confirms that the tariff was successfully cloned.	+	+
Failed to clone tariff	This notification asserts that an attempt to clone the tariff failed.	+	+
Failed to clone rates	This notification asserts that an attempt to clone the rates failed.	+	+
Tariff upload failed	The notification informs that some update operations failed during tariff upload. The file including the data which has not been imported is attached to the message.	+
Tariff uploaded	The notification informs that a tariff has been successfully uploaded. This message includes a summary about total rates processed.	+
Reapplying subscriptions for product	The notification informs that a product’s subscription has been reapplied. This message includes the number of affected accounts.	+
Accounts generation error, invalid add-on products combination	This notification asserts that the account batch generation failed because the provided add-on products combination cannot be used with the main product.	+
Reports
Custom report	This notification includes the results of custom report execution.	+
Call statistics	This notification includes the call statistics for a specific period.	+
New call recording is available	This notification includes a new call recording file for a specific call.	+
Password recovery
Web self-care password change	The notification is sent if a customer changes their password on the web self-care interface. This message contains the new password.	+	+
Web password change link	The notification is sent when the "Password recovery" feature on the web self-care interface has been used. This message contains the reset password link.	+
Individual credentials created	This notification is sent when credentials are created. The message contains the login and password.repor	+
Balance change
Balance warning threshold crossed	This notification reports that the current credit limit is almost reached.	+	+
Credit limit exceeded	This notification asserts that the current balance reached its credit limit and service for the customer’s credit accounts is now blocked.	+	+
Volume discount threshold crossed	This notification is sent to customers to inform them that the discount threshold has been crossed and the discount no longer applies.	+	+
Volume discount threshold will be crossed soon	This notification is sent to customers to inform them that the volume of services consumed is approaching the discount threshold.	+	+
The service wallet expired	This notification reports that the unused balance of a service wallet is expired.	+	+
The service wallet is about to expire	This notification reports that the unused balance of a service wallet is about to expire.	+	+
Units successfully transferred from sender's service wallet	This notification asserts that units have successfully transferred from sender’s service wallet. This message contains information about a current balance.	+	+
Units successfully transferred to recipient's service wallet	This notification asserts that units successfully transferred to recipient’s service wallet. This message contains information about a current balance.	+	+
Service wallet top up report	This notification includes a report about service wallet top ups and also information about a current balance.	+
The funds were transferred to the account balance	This notification reports that funds successfully transferred to the account balance. This message contains information about a current balance.	+	+
The funds were transferred from the account balance	This notification reports that funds successfully transferred from the account balance. This message contains information about a current balance.	+	+
The verification code for the transfer of funds	This notification contains the verification code for the transfer of funds.	+	+
The verification code for the transfer of service wallet content	This notification contains the verification code for the transfer of service wallet content.	+	+

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Available notification messages

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