Customer - Discounts

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Discounts tab

In the Discount Plans table you can see all discounts plans grouped by a service type. Click the plus sign left to the service type name to see all of the customer's discounts that apply to the services of this type.

Field	Description
	Click the View Details icon to open the Discount History dialog box that shows extended information about the discount plan.
Destination Group	Destination groups included in the customer’s volume discount plan.
Peak Level	The empty field indicates that the discount is provided regardless of whether the service is used during peak or off-peak periods. Otherwise, this column contains the period names.
Discount	The value of the discount currently applied to the customer.
Progress towards next Discount level	This progress bar displays information about the quantity of consumed and remaining discount (in minutes or funds) to be applied to an account.
Expires	Shows the time left for the discount to be reapplied to the customer. If Never is defined, it means that this discount is for one-time use and will not be reapplied to the customer.

Discount History dialog box

In this dialog box you can see additional information about discounts, for example, whether this discount plan is combined with other applicable plans and how they are combined.

The progress bar in the Details field shows the thresholds that are defined within a discount plan and the quantity of consumed and / or remaining discount (in minutes or funds) to be applied to an account.

If at the end of the usage period (e.g. at the end of the month) there is unused traffic left (i.e. minutes, Internet traffic, messages, etc.), it can be rolled over to the next usage period. For example, a customer has signed up for 100 bundled monthly minutes of free calls to Canada. By the end of the month, only 90 minutes have been used up. The 10 minutes remaining are rolled over to the next month, so during the next month 110 free minutes will be available for the customer.

Please note that if you change the customer’s discount plan, then the unused minutes will transfer only if the new discount plan has the same discount entry (same destination group, service and thresholds) and the volume discount plan change is done as a single operation (remove the old volume discount plan, assign a new one and click Save).