Customer - Quotas and Service Wallets

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Quotas & Service Wallets tab

You can see all quotas and service wallets grouped by a service type. Click the plus sign left to the service type name to see all of the account's quotas that apply to the services of this type. Information for quotas and service wallets differs.

Quotas

Field	Description
	Click the View Details icon to open the Quota History dialog box that shows extended information about the quota.
Destination Group	Destination groups included in quotas that apply to this account.
Peak Level	The blank field indicates that the quota is provided regardless of whether the service is used during a peak or off-peak period. Otherwise, this column contains the period names.
Usage	The progress bar graphically reflects how much of the quota has been consumed.
Expires	Click this icon to see the time remaining for the quota to be reapplied to the customer. If Never is defined, it means that this quota is for one-time use and will not be reapplied to the customer.

Quota History dialog box

This dialog box shows summarized information about traffic allocated for the current usage period and traffic rolled over from previous usage periods. There is also information about each traffic quota expiration date (current and rollover).

Service Wallet

Field	Description
Destination Group	Destination groups included in service wallets that apply to this account.
Peak Level	The blank field indicates that the quota is provided regardless of whether the service is used during a peak or off-peak period. Otherwise, this column contains the period names.
Usage	Shows the current value of both consumed and remaining service wallet volume (in minutes or funds). The progress bar graphically reflects service consumption.
Top-up	Click the Top-up button to purchase a desired amount of service. NOTE:You can only top up service wallets assigned to this account directly or via product.
Expires	This shows the service wallet's expiration date.

Service Wallet Top up

To top up an account’s service wallet, select the desired service and click the Top-up button.

Field	Description
Credit	Select this option to grant free service (for a volume-based threshold type) or top up this service wallet’s balance (for a monetary-based threshold type). This can be done in the form of either a promotional offer or as compensation for issues regarding quality, etc. Once applied, the end user receives the money or service defined and it does not affect the customer’s balance, available funds or service wallet lifetime.
Topup Amount	Select this option to top up an account’s service wallet. Select the desired service quota in the Topup Amount list. The Fee field represents the price for the selected amount. This option affects either the customer’s balance or their available funds.
Fee	The Fee field represents the price for the selected amount. This option affects either the end user’s balance or their available funds.

Field

Description

Credit

Select this option to grant free service (for a volume-based threshold type) or top up this service wallet’s balance (for a monetary-based threshold type). This can be done in the form of either a promotional offer or as compensation for issues regarding quality, etc.

Once applied, the end user receives the money or service defined and it does not affect the customer’s balance, available funds or service wallet lifetime.

Topup Amount

Select this option to top up an account’s service wallet. Select the desired service quota in the Topup Amount list. The Fee field represents the price for the selected amount. This option affects either the customer’s balance or their available funds.

Fee

The Fee field represents the price for the selected amount. This option affects either the end user’s balance or their available funds.

Click the Next button to select the payment method.

Field	Description
Topup Amount	Select this option to top up an account’s service wallet. Select the desired service quota in the Topup Amount list. The Fee field represents the price for the selected amount. This option affects either the customer’s balance or available funds.
Fee	The Fee field represents the price for the selected amount. This option affects either the end user’s balance or available funds.
Payment Methods	Select the way to pay: New Payment Method – Select this to charge the customer’s credit card. From available funds – Select this to pay for the service by using the customer’s balance or available funds.

Field

Description

Topup Amount

Fee

The Fee field represents the price for the selected amount. This option affects either the end user’s balance or available funds.

Payment Methods

Select the way to pay:

New Payment Method – Select this to charge the customer’s credit card.
From available funds – Select this to pay for the service by using the customer’s balance or available funds.

Click the Pay button to proceed with payment.

Service Wallet History

This dialog window provides information about customer service wallet top-up transactions.

Click the History icon next to the name of the desired service wallet to browse its top-up history. At the top of the window, please find:

The current amount of funds / service available;
The service for which the money is reserved;
The destination group / service pool designated for this service wallet.

Filter the top-up transactions. Use one of the predefined time periods (last 10 or 30 days; 3 months or 12 months), or select the Custom Dates option to specify your own time period and click Search.

The top-up history includes the following:

The fund source for the top-up transaction: a credit, a transfer from available funds or a credit card payment;
The date when the transaction was made;
The top-up amount (in funds or in service units).

Extended information about a top-up transaction is as follows:

The fee amount;
The amount of tax applied (for credit card payments);
The total sum of payment made (for credit card payments).