IVR flow diagrams

Unfold to view IVR flow diagrams grouped by the application type:

Account self-care

01_Account_self_care.png

02_check_caller.png

03_get_user_name.png

04_select_lang.png

05_check_account_and_password.png

06_check_password.png

07_voicemail_menu.png

08_account_balance_menu.png

09_forwarding_settings_menu.png

10_additional_did_menu.png

11_preferences_menu.png

12_play_voice_messages.png

13_voicemail_options_menu.png

14_follow_me_menu.png

15_forward_when_unreachable_menu.png

16_forward_all_menu.png

17_greetings_menu.png

18_language_select_menu.png

Account top-up via credit card

1_top_up_credit_card.png

2_select_ivr_language.png

3_collect_card_number_no_tr_rule.png

4_collect_credit_card_number.png

Account top-up via voucher

Auto attendant

Balance information

Call forwarding management

1_call_forward_management.png

2_check_caller.png

3_get_user_name.png

4_select_lang.png

5_check_account_and_password.png

6_check_password.png

Call trace

Call_trace.png

Callback calling

1-1_callback_ani.png

1-2_place_calback.png

1-3_select_ivr_lang.png

1-4_play_balance.png

1-5_collect_destination_number_no_opt.png

1-6_check_destination_number.png

1-7_place_outgoing_call.png

2-1_callback_dnis.png

2-2_place_callback.png

2-3_select_ivr_lang.png

2-4_play_balance.png

2-5_collect_destination_number_no_opt.png

2-6_check_destination_number.png

2-7_place_outgoing_call.png

3-1_callback_pin.png

3-2_place_callback.png

3-3_select_ivr_lang.png

3-4_collect_card_number_no_opt.png

3-5_play_balance.png

3-6_collect_destination_number_no_opt.png

3-7_check_destination_number.png

3-8_place_outgoing_call.png

4-1_callback_auto_reg.png

4-2_place_callback.png

4-3_collect_card_number_auto_reg.png

4-4_play_balance_with_top_up.png

4-5_collect_destination_number_no_opt.png

4-6_check_destination_number.png

4-7_place_outgoing_call.png

Conferencing

1_conferencing.png

2_select_language.png

3_wait_other_participants.png

4_menu.png

5_menu_moderator.png

One's own voice mailbox access

01_one’s_own_voice_mailbox_access.png

02_check_caller.png

03_get_user_name.png

04_select_language.png

05_check_account_and_password.png

06_check_password.png

07_play_voice_messages.png

08_personal_options.png

09_play_balance.png

10_make_outgoing_call.png

11_administrative_options.png

12_greetings_options.png

13_change_password_menu.png

14_prompt_level_menu.png

15_announce_date_time_menu.png

16_auto_play_menu.png

17_extended_greetings_options.png

18_extended_greeting_submenu.png

19_personal_greeting_submenu.png

20_recorded_name_submenu.png

One stage calling

1_onestage_calling_ivr.png

2_place_outgoing_call.png

Pass-through IVR

1_pass_through_ivr.png

2_place_outgoing_call.png

International mobile top-up (payment remittance)

1_transfer_to_ivr.png

2_collect_card_number_no_tr_rule.png

3_main_menu.png

4_new_transfer_menu.png

5_check_transfer_menu.png

6_select_amount_to_transfer_menu.png

7_confirm_transfer_menu.png

8_insufficient_balance_menu.png

Prepaid card calling

10_self_care_menu.png

11_move_ani.png

12_deregister_ani.png

13_place_outgoing_call.png

1_prepaid_card_calling.png

2_select_ivr_language.png

3_collect_card_number.png

4_register_ani.png

5_check_service_password.png

6_check_auth_code.png

7_play_balance.png

8_collect_destination_number.png

9_check_destination_number.png

Simplified account self-care

1_simplified_self_care.png

Sound quality check

1_sound_quality_check.png

Release

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IVR flow diagrams

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