APPENDIX F. Supported languages for voice prompts

Check below for the prompt languages that are supported by a specific feature.

• Yes – supported.
• No – not supported.
• P – partially supported (incomplete prompts list or prompts are out of date).

English prompts are supported by default. The prompts in the following languages are updated free of charge:

• English (en)
• Spanish (es)
• French (fr)
• Brazilian Portuguese (pt-BR)

If you need prompts in another language, and it’s currently not supported/partially supported, please contact our sales team.

LANGUAGE APPLICATION	English (en)	Spanish (es)	French (fr)	Swiss French (fr-CH)	Hebrew (he)
Account top-up via credit card	Yes	Yes	No	No	P
Simplified account self-care	Yes	Yes	No	No	P
Call forwarding management	Yes	Yes	Yes	No	P
Account self-care	Yes	Yes	Yes	No	P
Account top-up via voucher	Yes	Yes	Yes	Yes	P
Balance information	Yes	Yes	Yes	No	P
One’s own voice mailbox access (with PIN protection)	Yes	Yes	P	No	P
One’s own voice mailbox access	Yes	Yes	P	No	P
Payment remittance	Yes	Yes	Yes	No	P
Auto attendant	Yes	Yes	Yes	No	P
Voicemail	Yes	Yes	Yes	No	P
Sound Quality Check	Yes	No	No	No	No
Call Trace	Yes	No	No	No	No

LANGUAGE APPLICATION	Brazilian Portuguese (pt-BR)	Russian (ru)	Cantonese Chinese (yu)	Persian (fa)	Dutch (nl)
Account top-up via credit card	Yes	No	No	Yes	Yes
Simplified account self-care	Yes	No	No	Yes	Yes
Call forwarding management	Yes	Yes	No	Yes	Yes
Account self-care	Yes	Yes	No	Yes	Yes
Account top-up via voucher	Yes	Yes	No	Yes	Yes
Balance information	Yes	Yes	No	Yes	Yes
One’s own voice mailbox access (with PIN protection)	Yes	P	No	P	Yes
One’s own voice mailbox access	Yes	P	No	P	Yes
Payment remittance	Yes	No	No	Yes	Yes
Auto attendant	Yes	Yes	No	Yes	Yes
Voicemail	Yes	Yes	No	Yes	Yes
Sound Quality Check	Yes	No	No	No	Yes
Call Trace	Yes	No	No	No	No

LANGUAGE APPLICATION	Mandarin Chinese (cm)	Greek (el)	Arabic (ar)	Swedish (sv)	German (de)
Account top-up via credit card	P	No	P	P	P
Simplified account self-care	P	No	P	P	P
Call forwarding management	P	No	P	P	P
Account self-care	P	P	P	P	P
Account top-up via voucher	P	No	P	P	P
Balance information	P	No	P	P	P
One’s own voice mailbox access (with PIN protection)	P	No	P	P	P
One’s own voice mailbox access	P	No	P	P	P
Payment remittance	P	No	No	No	P
Auto attendant	P	No	P	P	P
Voicemail	P	No	P	P	P
Sound Quality Check	No	No	No	No	No
Call Trace	No	No	No	No	No

LANGUAGE APPLICATION	Italian (it)	Malay (ms)	Myanmar (my)	Turkish (tr)	Polish (pl)
Account top-up via credit card	Yes	Yes	No	P	Yes
Simplified account self-care	Yes	Yes	No	P	Yes
Call forwarding management	Yes	Yes	No	P	Yes
Account self-care	Yes	P	No	P	Yes
Account top-up via voucher	Yes	Yes	P	P	Yes
Balance information	Yes	Yes	P	P	Yes
One’s own voice mailbox access (with PIN protection)	Yes	Yes	No	P	Yes
One’s own voice mailbox access	Yes	Yes	No	P	Yes
Payment remittance	Yes	Yes	No	P	Yes
Auto attendant	Yes	Yes	No	P	Yes
Voicemail	Yes	Yes	No	P	Yes
Sound Quality Check	Yes	Yes	No	No	Yes
Call Trace	Yes	Yes	No	P	Yes

The language of the Voicemail and Auto Attendant prompts depends on the end user’s preferred IVR language.

When a call to Voicemail or Auto Attendant arrives, the Media server first checks the caller’s Preferred IVR Language. If the caller is unknown (e.g., a call comes from PSTN or a mobile number), the Media server checks the Preferred IVR Language of the called account. If the language is defined and supported, the Media server uses the language of the called account to play the prompts.

If the caller is a PortaSwitch account and the account’s Preferred IVR Language is defined and supported, the Media server uses that preferred language to play the prompts.

If the preferred IVR Language is not explicitly defined for a caller/callee, the Media server uses its default IVR language.

LANGUAGE APPLICATION	English (en)	Spanish (es)	French (fr)	Swiss French (fr-CH)	Hebrew (he)
One-stage calling	Yes	Yes	Yes	P	Yes
Callback calling	Yes	Yes	Yes	P	P
Prepaid card calling	Yes	Yes	Yes	P	P

LANGUAGE APPLICATION	Brazilian Portuguese (pt-BR)	Russian (ru)	Cantonese Chinese (yu)	Persian (fa)	Dutch (nl)
One-stage calling	Yes	Yes	P	Yes	Yes
Callback calling	Yes	Yes	P	Yes	Yes
Prepaid card calling	Yes	Yes	P	Yes	Yes

LANGUAGE APPLICATION	Mandarin Chinese (cm)	Greek (el)	Arabic (ar)	Swedish (sv)	German (de)
One-stage calling	P	P	P	P	P
Callback calling	P	P	P	P	P
Prepaid card calling	P	P	P	P	P

LANGUAGE APPLICATION	Italian (it)	Malay (ms)	Myanmar (my)	Turkish (tr)	Polish (pl)
One-stage calling	Yes	Yes	Yes	P	Yes
Callback calling	Yes	Yes	No	P	Yes
Prepaid card calling	Yes	Yes	P	P	Yes

LANGUAGE APPLICATION	English (en)	Spanish (es)	French (fr)	Swiss French (fr-CH)	Hebrew (he)
Conferencing	Yes	Yes	Yes	No	No
Call screening (fraud protection)	Yes	Yes	Yes	No	P

LANGUAGE APPLICATION	Brazilian Portuguese (pt-BR)	Russian (ru)	Cantonese Chinese (yu)	Persian (fa)	Dutch (nl)
Conferencing	Yes	Yes	No	Yes	Yes
Call screening (fraud protection)	Yes	Yes	No	Yes	Yes

LANGUAGE APPLICATION	Mandarin Chinese (cm)	Greek (el)	Arabic (ar)	Swedish (sv)	German (de)
Conferencing	P	No	No	No	No
Call screening (fraud protection)	P	No	No	No	No

LANGUAGE APPLICATION	Italian (it)	Malay (ms)	Myanmar (my)	Turkish (tr)	Polish (pl)
Conferencing	Yes	P	No	P	Yes
Call screening (fraud protection)	Yes	Yes	No	P	Yes

By default, if an account’s currency is not supported by the account’s preferred IVR language, then the IVR uses the default currency for this language to announce the account balance.

For example, let’s say that John Doe lives in London and is charged in British pounds (GBP). His preferred IVR language is English. When John wants to check his balance he dials the IVR access number (e.g., 4545), and hears, "You have 32 pounds and 79 pence."

If, for some reason John changes his preferred IVR language to Portuguese (which does not support GBP), his balance will be announced in EUR, which is the default currency for Portuguese, i.e. "You have 32 euros and 79 cents" in Portuguese.

Language	Supported currency (ISO 4217 code)	Default currency (ISO 4217 code)
Arabic	BHD, USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	BHD
Cantonese Chinese	USD, CNY, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	USD
English	USD, RUB, EUR, GBP, THB, INR, MYR, BND, AED, IRR, ZAR, CHF, CNY, DKK, MXN, TRY, NGN, BHD, AUD, HKD, NZD, SGD, PKR, JOD, IQD, EGP, PHP, IDR, BDT, CRC, SLL, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	USD
French	USD, EUR, RUB, GBP, THB, INR, MYR, BND, AED, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	USD
German	USD, RUB, EUR, GBP, CHF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	EUR
Greek	USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	EUR
Hebrew	ILS, USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	ILS
Italian	USD, RUB, EUR, GBP, CHF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	EUR
Malay	USD, MYR	MYR
Mandarin Chinese	USD, CNY, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	USD
Myanmar	USD, EUR, THB, MMK, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	MMK
Brazilian Portuguese	USD, BRL, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	EUR
Russian	USD, RUB, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	RUB
Spanish	USD, EUR, CRC, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	EUR
Swedish	SEK, USD, RUB, EUR, GBP, THB, INR, MYR, BND, AED, IRR, CAD	USD
Swiss French	USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	USD
Turkish	USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TRY, TTD, TWD, ZWD	TRY
Persian	USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD	USD
Polish	PLN, USD, EUR	PLN

AED – United Arab Emirates dirham

AUD – Australian dollar

BBD – Barbados dollar

BDT – Bangladeshi taka

BHD – Bahraini dinar

BMD – Bermudian dollar

BND – Brunei dollar

BSD – Bahamian dollar

BRL – Brazilian real

BZD – Belize dollar

CAD – Canadian dollar

CHF – Swiss franc

CNY – Renminbi

CRC – Costa Rican colón

DKK – Danish krone

EGP – Egyptian pound

EUR – Euro

FRF – French franc

GBP – Pound sterling

GYD – Guyana dollar

HKD – Hong Kong dollar

IDR – Indonesian rupiah

ILS – Israeli new shekel

INR – Indian rupee

IQD – Iraqi dinar

IRR – Iranian rial

JOD – Jordanian dinar

JMD – Jamaican dollar

KYD – Cayman Islands dollar

LRD – Liberian dollar

MMK – Burmese kyat

MXN – Mexican peso

MYR – Malaysian ringgit

NGN – Nigerian naira

NZD – New Zealand dollar

PHP – Philippine peso

PKR – Pakistani rupee

PLN – Polish zloty

RUB – Russian ruble

SBD – Solomon Islands dollar

SEK – Swedish krona

SGD – Singapore dollar

SLL – Sierra Leonean leone

THB – Thai baht

TRY – Turkish lira

TTD – Trinidad and Tobago dollar

TWD – New Taiwan dollar

USD – United States dollar

ZAR – South African rand

ZWD – Zimbabwe dollar