Sending notifications helps customers stay informed about their bundle usage and avoid unexpected service disruptions. It may also encourage customers who use Balance-dependent renewable or One-off with top-ups bundles to buy additional top-ups.
You can configure notifications individually for each bundle item to automatically notify end users in the following cases:
- When the used service volume reaches the specified amount, or the remaining service volume drops to the specified amount (available for all types of bundles)
- When the allocated service volume is depleted (available for all types of bundles)
- In a set number of days before a specific service volume expires (available only for Balance-dependent renewable and One-off with top-ups bundle types, if expirable top-ups are configured for these bundles)
- When the service volume expires (available only for Balance-dependent renewable and One-off with top-ups bundles, if expirable top-ups are configured for these bundles)
Additionally, for Balance-dependent renewable bundles, you can configure sending multiple notifications N days, hours, minutes, or any combination of these (e.g., 2d 2h or 3h 20m) before the bundle expires. These notifications are sent only to the customer’s email/phone.
If a bundle is assigned to an account, the notifications will be sent to both the account and the corresponding customer. If a bundle is assigned directly to a customer, the notifications will be sent only to the customer.
To send email notifications to your customers/accounts, ensure their email address is entered in the "Email" field on the customer’s/account’s page.
To send SMS notifications, make sure the recipient's mobile phone number is entered in the "Alt. phone" field on the customer/account pages.
A service provider, “Owl Telecom,” offers their customers a Balance-dependent renewable bundle that includes 200 minutes, 15 GB, and 200 SMS. To enhance customer experience, Owl Telecom wants to notify users about two key events:
- Bundle expiration: Customers are alerted 3 days before the bundle expires and again on the expiration day, ensuring they have time to top up their balance to cover the renewal fee.
- Low service volume: Notifications are sent when the remaining bundle volumes drop to 20 minutes, 1 GB of data, or 5 SMS, helping customers stay informed and plan accordingly, e.g., purchase a top-up.
To configure these notifications, the Owl Telecom’s admin needs to:
- Navigate to Bundle > Configuration and for the Notify end user when option, set the following:
- The expiration is in – specify 3d
- Bundle expires – select the checkbox
- Navigate to Bundle > Bundle item (e.g., for Voice calls) > Notifications, and set the following options:
- Threshold units – minutes
- Notifications based on volume – remaining
- Remaining main volume drops to – 20 minutes
- Main volume is depleted – enabled
With this setting, users will be notified when they have only 20 minutes left. They will also receive a notification once the entire allocated volume is depleted.
- Configure notifications for other bundle items in the same way as for voice calls.
