Setting up and using UM services

Use it to check off the operations
you have completed while performing the system setup according to the
instructions in this chapter. Please be sure to perform all of the operations
in the order designated (all of the boxes should be checked), otherwise
the service will not work.

If you have just installed the PortaBilling software
or dedicated a new billing environment to configure the services described
in this handbook, make sure to first perform the initial configuration
of PortaBilling. To do this, use the PortaBilling
Initial Configuration handbook.

You need to define which IVR applications will be
launched if customers dial special access numbers from their IP phones
or from the PSTN network.

1. On
   the navigation menu, select Infrastructure, then select Voice
   calls processing and go to Voice applications.

   

2. On
   the Create voice application panel, fill in the following fields:
   • Name
     – type the desired name for the Voice Mailbox IVR application.
   • Application
     type – select Own voice mailbox access.
   • Entry
     point – type the actual number that must be dialed by an end user
     or click the  button to
     select a DID number from the available DID numbers list. Click Add
      to add more Entry
     points.

     

3. Click Save.

First, you should make sure that your customers are
allowed to use voicemail. In order to do so, you should add a rate for
the voicemail destination UM into the tariffs used for outgoing
calls for your SIP subscribers.

1. On
   the navigation menu, select Service catalog and click Tariffs.
2. Use
   the Tariff search panel to locate the tariff you created
   for outgoing calls (SIP Phone Subscribers). Specify one
   or more of the search criteria listed there and click Apply filters.
3. On
   the Results panel, click your customer tariff name, which
   is also a link that redirects you to the edit tariff panel.

   

4. On
   your customer tariff’s panel (SIP Phone Subscribers),
   click Rates.
5. On the Add rate panel,
   fill in the rate details:
   • Destination –
     type in UM.
   • Rating mode –
     select Flat rate here.
   • First interval, seconds –
     type a first billing unit in seconds.
   • Next interval, seconds –
     type the next billing unit in seconds.
   • Price –
     specify a zero price here.
6. Click Save.

All of the required products that your customers might
need were already created when setting up SIP services. The last thing
to be done is to enable the UM services in this product’s service configuration.
Then all accounts with this product are allowed to log into UM (via
webmail, voicemail, or from their email client).

1. On
   the navigation menu, select Service catalog and click Products.
2. On
   your product’s panel (SIP Subscribers), click Services
   and select Voice calls.
3. On
   the Voice calls configuration panel, select Incoming and
   use a slider to enable Unified messaging feature.

   

4. Click
   Save.

When UM services are enabled at the product level,
they are what predefine access to the Media Server for all accounts having
that product assigned. However, in some cases it is necessary to explicitly
enable UM services for a specific account (e.g., main phone line within
a PBX environment).

1. On
   the Account panel, select Services, then Service configuration.
2. On
   the Voice calls configuration panel, select Incoming
   calls and enable Unified messaging feature.

   

3. Click
   Save.

Voice mailbox configuration is usually performed by
end users via their Account self-care interface. Please consult the PortaBilling
Help for more information about the voicemail parameters
available.

End users can change their voicemail greeting – the
message that callers hear when they are transferred to voicemail – via
the Extended greetings options menu.

To change the voicemail greeting do the following:

1. Dial
   the voicemail access number.
2. From
   the Main menu, select Personal options by pressing 3.
3. From
   the Personal options menu, select Greetings by pressing
   3.
4. From
   the Greetings menu, choose the greeting you want to activate:
   • Press
     1 for Extended absence greeting. This greeting is generally
     used to inform the callers that you are away for an extended period of
     time (for example, when you are on a business trip or vacation).
   • Press
     2 for Personal greeting. This greeting is customized to
     meet your personal or business needs. For example, it can outline what
     information the callers should include in their message or give them additional
     information about your schedule, special circumstances, and etc.
   • Press
     3 for Recorded name. This is used to personalize your greeting.
     The callers will hear: “[Recorded name] is not available. Please leave
     a message.” This helps to ensure that the message is left for the right
     person.
5. If
   the greeting has not been recorded yet, you will be asked to record it.
   Follow the prompts to record your greeting.
6. When
   the greeting is recorded, press 2 to activate it.
7. You
   can now hang up or press * to return to the previous menu.