One-off with top-ups bundles

This bundle type provides one-time allowances for specific services, such as voice calls, internet access, and SMS, which can be used until depleted. Customers have the option to “top up” their allowance as needed. For example, a pay-as-you-go customer might purchase extra international minutes for calls to the UK, paying $20 for 500 minutes. Top-ups typically offer customers a better per-unit price than the standard pay-as-you-go rate and ensure that the purchased service (e.g., minutes for calls to the UK) remains available, even if the balance unexpectedly runs out.

A bundle can include multiple bundle items, each designated for a specific service (e.g., voice calls) and destination group (e.g., UK destinations). The initial service volume (one-time allowance) can be set to zero if the service provider does not plan to offer any free services within the bundle item. For each bundle item, multiple top-up options can be offered.

Let’s explore the key features of the One-off with top-ups bundles:

• One-time allowance
  • Scenario 1. With one-time allowance
  • Scenario 2. Without one-time allowance
• Individual service top-ups
  • Expirable top-ups

You can choose whether to provide a free one-time allowance with a specific bundle item.

You can grant a specific service volume to your customers for one time.

You can offer bundles without any one-time allowance, simply providing top-up options for customers looking for a better deal on specific services and encouraging them to pay upfront for the service volume they need.

In this case, you can set the initial service volume for each bundle item to zero. When the bundle is assigned, it does not include any one-time allowances. To receive a specific service volume, the customer should top up the corresponding bundle item.

For each bundle item, which represents a specific service – such as internet access or international calls to a specific region – you can offer multiple top-up options. This allows customers to purchase a service volume that best suits their needs. For you as a service provider, top-ups can help improve cash flow, as customers pay for their services in advance.

To configure a top-up option, navigate to Bundle > Bundle item > Top-up configuration > and specify the service volume (in service units or monetary equivalent), the fee, and optionally, the lifetime in days.

A user can top up their service via the customer/account self-care web interface, White-labeled Mobile App for Account Self-Care (available via the Add-on Mart), or request this from the service provider.

The time customers have to use the allocated service volume can be limited by setting a lifetime for top-ups. If customers don't use all their prepaid units before they expire, this can increase the profitability of top-ups for the service provider.

To set a lifetime for a top-up option, select Expirable top-ups and fill in the Lifetime, days field.

Once a user makes a top-up, they can use the service volume within the defined period (e.g., 14 days), after which it expires.

Note that one-time allowances provided with bundle items do not have a lifetime (i.e., the initially provided service volume does not expire). However, once a user makes a top-up, the remaining service volume from the one-time allowance will inherit the same lifetime as the top-up.

If a user tops up a bundle item before the previous top-up expires, the new top-up’s service volume is added to the existing service volume. However, the expiration date is updated to the new top-up’s date only if it is later than the previous top-up’s expiration date. If the new top-up expires earlier, the previous top-up’s expiration date is retained, and the lifetime is not extended.