The information about where (locations) the end user made calls from is split into three sections: Locations history, Locations summary and Temporary locations.

Here you can check the locations the end user made calls from, the number of call attempts made from these locations, and the timestamp of the last call attempt. If the user intends to use services outside of their default country for some time, you can specify the receiving country, and thereby temporarily allow calls without restriction from that location.

Locations history

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Account fraud protection locations history panel

On this tab, you can check the user’s locations history.

IP

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Shows the IP address used for account registration.

Country

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Shows the country the account was registered from.

Usage counter

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Shows the number of call attempts made from this specific location.

Restriction level

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Shows the restriction levels as configured in the Geo/Risk profile.

Last usage

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Shows the timestamp of the last call attempt.

Verified until

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If an account’s product is configured to allow normal calls (without repeated screenings) for a certain period after passing the initial screening IVR, the time of expiration will be reflected in this column.

Locations summary

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Account fraud protection locations summary tab

On this tab, you can check the user’s locations summary.

IP

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Shows the IP address used for account registration.

Country

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Shows the country where the account was registered from.

Usage counter

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Shows the number of call attempts made from this specific location.

Last usage

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Shows the timestamp of the last call attempt.

Verified until

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If an account’s product is configured to allow normal calls (without repeated screenings) for a certain period after passing the initial screening IVR, the time of expiration will be reflected in this column.

Temporary locations

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If the user intends to use services outside of the default country for some time, you can specify the receiving country, and temporarily allow calls from that location without restriction.

To delete the temporary location, click Delete delete.

To add more temporary locations, click Add Add.

Fraud protection - temporary locations tab

Country

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Select the country where the user is temporarily located.

IP

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Enter the IP address here where the user intends to use the service. This allows service usage without restriction in unusual locations.

Verified until

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Enter the date and time when verification must be automatically canceled for a temporary location.

Click Calendar calendar-1 and set the date, or type it in the “yyyy-mm-dd” format (2022-09-07).

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