Corporate PINless dialing IVR

Corporate PINless dialing functionality will allow you to provide enterprise customers with PINless dialing service. It is useful for companies where multiple individuals place outgoing calls using the same caller number (typically from a company’s main phone line). In this case, a user enters an additional authorization code to correctly identify himself so that calls can be properly authorized against individual accounts and be presented, later, on a combined invoice.

1. Create IVR applications
2. Create an ANI account
3. Create a personal account

Associate an access number with the Prepaid card calling IVR Application. On the Authentication panel of this IVR application, enable the ANI authentication and Use ANI and auth code options.

1. On the navigation menu, navigate to Infrastructure > Voice calls processing > Voice applications and click + Add.
2. On the Create voice application panel, fill in the following fields:
   • Name – specify the IVR application’s name (e.g., "Calling Cards and Corporate PINless Dialing").
   • Application type – choose Prepaid card calling.
   • Number – specify the actual number that must be dialed by an end user or click DID to select a DID number from the available DID numbers list. Click Add  to add more Numbers.

     

3. Open the created Voice application page and navigate to Authentication, Authorization, Accounting > Authentication.
4. On the Authentication panel, turn on the ANI authentication and Use ANI and auth code toggles. The length of the authentication code is 4 characters by default; this value can be changed in the Min/Max auth code length fields.

   

5. Click Save.

Create an account with the company ID in the Associated number field.

1. In your customer’s panel, navigate to Accounts / DIDs, select the Accounts tab, and then click + Account.
2. On the Add account panel, fill in the account information on the General tab:
   • Type – select Credit.
   • Account role – select the type of the account. Select Phone line from the list.
   • ID – specify the company’s main phone line.
   • Service password – specify a service password for this account.
   • Balance control – define the way the balance of the account is controlled. Select Subordinate in this field.
     • Subordinate – the balance will directly depend on the customer’s balance (only the customer tops up the balance);
     • Individual credit limit – this account may have its own balance and credit limit (the customer credit limit still applies.)
   • Activation date – choose the date from which the account is usable. By default, the account is activated immediately upon creation.

     

3. Switch to the Products tab and select the main product for the account from the Product dropdown list.

   

4. Click Save.
5. Open the newly created account page, navigate to Voice calls > Service configuration, and select the General tab.
6. Turn on the Associated number toggle and specify the company ID in the Number field.

   

7. Click Save.

Create multiple accounts so you can identify end users.

1. In your customer’s panel, navigate to Accounts / DIDs, select the Accounts tab, and then click + Account.
2. On the Add account panel, fill in the account information on the General tab:
   • Type – select Credit.
   • Account role – select the type of the account. Select Universal from the list.
   • ID – specify the Company ID#Authentication Code (e.g., 13943#1269).
   • Service password – specify a service password for this account.
   • Balance control – define the way the balance of the account is controlled. Select Subordinate in this field.
     • Subordinate – the balance will directly depend on the customer’s balance (only the customer tops up the balance);
     • Individual credit limit – this account may have its own balance and credit limit (the customer credit limit still applies.)
   • Activation date – choose the date from which the account is usable. By default, the account is activated immediately upon creation.

     

3. Switch to the Products tab and select the main product for the account from the Product dropdown list.

   

4. Click Save.

Repeat steps 1-3 to add additional accounts for the end-user identification.