Check below for the prompt languages that are supported by a specific feature.
- Yes – supported.
- No – not supported.
- P – partially supported (incomplete prompts list or prompts are out of date).
English prompts are supported by default. The prompts in the following languages are updated free of charge:
- English (en)
- Spanish (es)
- French (fr)
- Brazilian Portuguese (pt-BR)
If you need prompts in another language, and it’s currently not supported/partially supported, please contact our sales team.
Self-care IVR applications
|
LANGUAGE APPLICATION |
English (en) |
Spanish (es) |
French (fr) |
Swiss French (fr-CH) |
Hebrew (he) |
|---|---|---|---|---|---|
|
Account top-up via credit card |
Yes |
Yes |
No |
No |
P |
|
Simplified account self-care |
Yes |
Yes |
No |
No |
P |
|
Call forwarding management |
Yes |
Yes |
Yes |
No |
P |
|
Account self-care |
Yes |
Yes |
Yes |
No |
P |
|
Account top-up via voucher |
Yes |
Yes |
Yes |
Yes |
P |
|
Balance information |
Yes |
Yes |
Yes |
No |
P |
|
One’s own voice mailbox access (with PIN protection) |
Yes |
Yes |
P |
No |
P |
|
One’s own voice mailbox access |
Yes |
Yes |
P |
No |
P |
|
Payment remittance |
Yes |
Yes |
Yes |
No |
P |
|
Auto attendant |
Yes |
Yes |
Yes |
No |
P |
|
Voicemail |
Yes |
Yes |
Yes |
No |
P |
|
Sound Quality Check |
Yes |
No |
No |
No |
No |
|
Call Trace |
Yes |
No |
No |
No |
No |
|
LANGUAGE APPLICATION |
Brazilian Portuguese (pt-BR) |
Russian (ru) |
Cantonese Chinese (yu) |
Persian (fa) |
Dutch (nl) |
|---|---|---|---|---|---|
|
Account top-up via credit card |
Yes |
No |
No |
Yes |
Yes |
|
Simplified account self-care |
Yes |
No |
No |
Yes |
Yes |
|
Call forwarding management |
Yes |
Yes |
No |
Yes |
Yes |
|
Account self-care |
Yes |
Yes |
No |
Yes |
Yes |
|
Account top-up via voucher |
Yes |
Yes |
No |
Yes |
Yes |
|
Balance information |
Yes |
Yes |
No |
Yes |
Yes |
|
One’s own voice mailbox access (with PIN protection) |
Yes |
P |
No |
P |
Yes |
|
One’s own voice mailbox access |
Yes |
P |
No |
P |
Yes |
|
Payment remittance |
Yes |
No |
No |
Yes |
Yes |
|
Auto attendant |
Yes |
Yes |
No |
Yes |
Yes |
|
Voicemail |
Yes |
Yes |
No |
Yes |
Yes |
|
Sound Quality Check |
Yes |
No |
No |
No |
Yes |
|
Call Trace |
Yes |
No |
No |
No |
No |
|
LANGUAGE APPLICATION |
Mandarin Chinese (cm) |
Greek (el) |
Arabic (ar) |
Swedish (sv) |
German (de) |
|---|---|---|---|---|---|
|
Account top-up via credit card |
P |
No |
P |
P |
P |
|
Simplified account self-care |
P |
No |
P |
P |
P |
|
Call forwarding management |
P |
No |
P |
P |
P |
|
Account self-care |
P |
P |
P |
P |
P |
|
Account top-up via voucher |
P |
No |
P |
P |
P |
|
Balance information |
P |
No |
P |
P |
P |
|
One’s own voice mailbox access (with PIN protection) |
P |
No |
P |
P |
P |
|
One’s own voice mailbox access |
P |
No |
P |
P |
P |
|
Payment remittance |
P |
No |
No |
No |
P |
|
Auto attendant |
P |
No |
P |
P |
P |
|
Voicemail |
P |
No |
P |
P |
P |
|
Sound Quality Check |
No |
No |
No |
No |
No |
|
Call Trace |
No |
No |
No |
No |
No |
|
LANGUAGE APPLICATION |
Italian (it) |
Malay (ms) |
Myanmar (my) |
Turkish (tr) |
Polish (pl) |
|---|---|---|---|---|---|
|
Account top-up via credit card |
Yes |
Yes |
No |
P |
Yes |
|
Simplified account self-care |
Yes |
Yes |
No |
P |
Yes |
|
Call forwarding management |
Yes |
Yes |
No |
P |
Yes |
|
Account self-care |
Yes |
P |
No |
P |
Yes |
|
Account top-up via voucher |
Yes |
Yes |
P |
P |
Yes |
|
Balance information |
Yes |
Yes |
P |
P |
Yes |
|
One’s own voice mailbox access (with PIN protection) |
Yes |
Yes |
No |
P |
Yes |
|
One’s own voice mailbox access |
Yes |
Yes |
No |
P |
Yes |
|
Payment remittance |
Yes |
Yes |
No |
P |
Yes |
|
Auto attendant |
Yes |
Yes |
No |
P |
Yes |
|
Voicemail |
Yes |
Yes |
No |
P |
Yes |
|
Sound Quality Check |
Yes |
Yes |
No |
No |
Yes |
|
Call Trace |
Yes |
Yes |
No |
P |
Yes |
The language of the Voicemail and Auto Attendant prompts depends on the end user’s preferred IVR language.
When a call to Voicemail or Auto Attendant arrives, the Media server first checks the caller’s Preferred IVR Language. If the caller is unknown (e.g., a call comes from PSTN or a mobile number), the Media server checks the Preferred IVR Language of the called account. If the language is defined and supported, the Media server uses the language of the called account to play the prompts.
If the caller is a PortaSwitch account and the account’s Preferred IVR Language is defined and supported, the Media server uses that preferred language to play the prompts.
If the preferred IVR Language is not explicitly defined for a caller/callee, the Media server uses its default IVR language.
Outgoing calling applications
|
LANGUAGE APPLICATION |
English (en) |
Spanish (es) |
French (fr) |
Swiss French (fr-CH) |
Hebrew (he) |
|---|---|---|---|---|---|
|
One-stage calling |
Yes |
Yes |
Yes |
P |
Yes |
|
Callback calling |
Yes |
Yes |
Yes |
P |
P |
|
Prepaid card calling |
Yes |
Yes |
Yes |
P |
P |
|
LANGUAGE APPLICATION |
Brazilian Portuguese (pt-BR) |
Russian (ru) |
Cantonese Chinese (yu) |
Persian (fa) |
Dutch (nl) |
|---|---|---|---|---|---|
|
One-stage calling |
Yes |
Yes |
P |
Yes |
Yes |
|
Callback calling |
Yes |
Yes |
P |
Yes |
Yes |
|
Prepaid card calling |
Yes |
Yes |
P |
Yes |
Yes |
|
LANGUAGE APPLICATION |
Mandarin Chinese (cm) |
Greek (el) |
Arabic (ar) |
Swedish (sv) |
German (de) |
|---|---|---|---|---|---|
|
One-stage calling |
P |
P |
P |
P |
P |
|
Callback calling |
P |
P |
P |
P |
P |
|
Prepaid card calling |
P |
P |
P |
P |
P |
|
LANGUAGE APPLICATION |
Italian (it) |
Malay (ms) |
Myanmar (my) |
Turkish (tr) |
Polish (pl) |
|---|---|---|---|---|---|
|
One-stage calling |
Yes |
Yes |
Yes |
P |
Yes |
|
Callback calling |
Yes |
Yes |
No |
P |
Yes |
|
Prepaid card calling |
Yes |
Yes |
P |
P |
Yes |
Other IVR applications
|
LANGUAGE APPLICATION |
English (en) |
Spanish (es) |
French (fr) |
Swiss French (fr-CH) |
Hebrew (he) |
|---|---|---|---|---|---|
|
Conferencing |
Yes |
Yes |
Yes |
No |
No |
|
Call screening (fraud protection) |
Yes |
Yes |
Yes |
No |
P |
|
LANGUAGE APPLICATION |
Brazilian Portuguese (pt-BR) |
Russian (ru) |
Cantonese Chinese (yu) |
Persian (fa) |
Dutch (nl) |
|---|---|---|---|---|---|
|
Conferencing |
Yes |
Yes |
No |
Yes |
Yes |
|
Call screening (fraud protection) |
Yes |
Yes |
No |
Yes |
Yes |
|
LANGUAGE APPLICATION |
Mandarin Chinese (cm) |
Greek (el) |
Arabic (ar) |
Swedish (sv) |
German (de) |
|---|---|---|---|---|---|
|
Conferencing |
P |
No |
No |
No |
No |
|
Call screening (fraud protection) |
P |
No |
No |
No |
No |
|
LANGUAGE APPLICATION |
Italian (it) |
Malay (ms) |
Myanmar (my) |
Turkish (tr) |
Polish (pl) |
|---|---|---|---|---|---|
|
Conferencing |
Yes |
P |
No |
P |
Yes |
|
Call screening (fraud protection) |
Yes |
Yes |
No |
P |
Yes |
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