Measured services

Click Statistics to view usage statistics. The statistics window consists of two graphs. The bottom graph displays resource usage data for the last three months; the upper graph displays a detailed view of resource usage for a particular time interval selected from the three-month period below. To select a time period, click on the start date in the bottom graph and drag the mouse cursor to the finish date.

Click Edit to edit the measured service for a customer or override the metrics inherited from the customer class. If you want to reset the measured service settings to the default values that were inherited from the customer class, click Reset to customer class defaults. In this case, all the fields get the initial values of the measured service created in the customer class.

Click Delete to remove a measured service. You can't delete a measured service inherited from the customer class.

The status of the measured service. Inherited means that the measured service settings are inherited from the customer class.

The name of the resource to measure and bill for.

• Active calls – the actual number of connected calls at a specific moment in time.
• Concurrent calls – the allowed number of simultaneous outgoing calls for the customer. You define this amount for the customer or customer site (in the Limit Simultaneous Calls service feature).
• PBX Extensions – the number of extensions a customer defines within their PBX environment.

In addition to parameters available by default, custom measured parameters can be created and updated via the API, e.g., the number of MS Teams users.

Charges for resource consumption are calculated based on these criteria:

• Do not apply charges – this option is set by default. It means that measured resource data will be used for statistical purposes only.
• Average – at the end of a billing period, PortaBilling collects aggregated measurements and calculates their average, which is then used for calculating a customer's charges.
• Maximum – at the end of a billing period, PortaBilling collects aggregated measurements, extracts their maximum value, and uses that to assess a customer's charges.
• Minimum – at the end of a billing period, PortaBilling collects aggregated measurements, extracts their minimum value, and uses that to calculate a customer's charges.

You can define a metric for every measured resource type only once per customer.

The price for each consumed unit of resources.

The amount of consumed units of resources that the customer will not be charged for.

The rate code used to calculate charges for resources consumed. This rate code is shown in the customer’s xDRs and invoices.

For custom measured parameters, define a custom rate code that identifies customer-specific charges in xDRs.

The service type used to calculate charges for resources consumed. This service type is shown in the customer’s xDRs and invoices.

To add a measured service, click + Service and fill in the details.

You can define a metric for every measured resource type only once per customer.

• Measured parameter – from the dropdown list select the resource you want to measure and bill.
• Charge based on – define how to calculate charges for resources consumed. Select the criteria from the dropdown list.
  • Do not apply charges – the measured resource data will be used for statistical purposes only.
  • AVG – at the end of a billing period, PortaBilling collects aggregated measurements and calculates their average. This average is then used for calculating a customer's charges.
  • MAX – at the end of a billing period, PortaBilling collects aggregated measurements, extracts their maximum value, and uses that to assess a customer's charges.
  • MIN – at the end of a billing period, PortaBilling collects aggregated measurements, extracts their minimum value, and uses that to calculate a customer's charges.
• Price per item – set the price for each consumed unit of resources.
• Items free of charge – set the amount of consumed units of resources that the customer will not be charged for.
• Rate code – from the dropdown list, select the rate code to calculate charges for resources consumed. This rate code is shown in the customer’s xDRs and invoices. The list of available rate codes can be found in the Rate code list section.
• Service – from the dropdown list select the service type used to calculate charges for resources consumed. This service type is shown in the customer’s xDRs and invoices. The list of available services can be found in the Service list section.