On this panel, you can add new customized taxes and modify the existing ones. You can choose which of these taxes to apply when configuring custom taxation for a customer class or for an individual customer.
Each entry in the list consists of:
Actions
This column shows the available actions you can perform with a specific customized tax.
Click Edit or click the name of a specific tax to view and edit the customized tax details.
Click Delete
to delete a customized tax. You can’t remove a tax that is already in use for custom taxation for a customer or customer class.
Name
Name of the customized tax.
Current rate
A tax rate effective now.
Scheduled rate
An upcoming tax rate and its activation date.
Past rate
Previously used tax rate and its expiration date.
Applied to
Type of charge the tax rate is applied to.
How to add a new customized tax
To add a new customized tax, click +Customized tax on the Customized taxes panel, and fill in the following fields:
- Name – type a descriptive name of the tax (it will be shown in xDRs and in taxation configuration for a customer or a customer class).
- Rate, % – type a percentage rate value for this tax.
- Applied to – choose whether this tax will be applied to:
- All charges – all charges, including subscriptions and credits/adjustments.
- Usage charges – all charges except subscriptions and credits/adjustments.
- Recurring charges – only for subscriptions.
- Scheduled rate change – preconfigure the update of a tax rate if it is expected to change in the future:
To save changes, click Save.
Customize the panel
- Change table settings – click Settings
in the title bar to customize columns and change row style. - Re-order the columns – drag-and-drop the column headers right or left to place the columns in the order you want.
- Re-order the rows – click Arrow
(or
) next to the column header to re-sort the rows. For example, the customized taxes are displayed in ascending order. You can re-sort them in reverse order.

