Trouble ticket search

Use this panel to search for the unresolved requests (tickets) that are created by this user or where this user is selected as “owner”. Note that this panel is available if the RT system integration is configured on the Configuration server web interface.

Specify one or more search criteria and click Apply filters. Click Default filters to reset the search criteria. To refresh the search results, click Reload data.

Search for the tickets by their number.

Filter the tickets by their priority, e.g., “Low (20)”.

Filter the tickets by their subject.

Filter the tickets by their status, such as “Open”.

Filter the requests by the date they were created in the RT ticketing system. Click Calendar to select the date and time or type it in the format YYYY-MM-DD (2023-03-19). To clear the selected date, click Cancel .

Filter the requests by the date they were last updated in the RT ticketing system. Click Calendar to select the date and time or type it in the format YYYY-MM-DD (2023-03-19). To clear the selected date, click Cancel .