General

On this tab, you can enable service features for voice calls and set their default values for all accounts that use this main product. You can override these values for individual accounts.

To enable a service feature, turn on its toggle.

This section lists the services of the Voice calls service type.

• To view service details or change the service tax code, click .
• To add a service, click Add , then select an existing service from the dropdown list.
• To create a new service, click Add , select Add a new service…, and then fill in the service details in the side sheet that opens.
• To remove a service, click Delete .

In this section, you can enable shared line appearance for accounts that use this main product. Users can then share one phone number across multiple IP phones, so different PBX users can manage calls to that number together.

By default, the Administrator can enable/disable the access policy for accounts with this product assigned.

Select the End users checkbox to allow end users to enable/disable the access policy on their self-care interface.

In this section, you can limit the simultaneous calls that accounts with this product assigned can make. This is an efficient way to prevent service abuse when a product permits free calls.

The administrator won’t be able to change the Fair usage policy settings for a specific account. On the accounts’ pages, this option will be read-only.

Allow only a specific number of concurrent calls (regardless of whether they are incoming or outgoing) for accounts with this product.

Allow accounts that use this product to forward a specific number of concurrent calls. Note that the limit applies only to the calls forwarded to external destinations.

Allow only a specific number of concurrent incoming calls for accounts with this product.

Allow only a specific number of concurrent outgoing calls for accounts with this product.

In this section, you can assign a service policy – a set of configuration parameters according to which PortaSwitch processes calls made or received by accounts with this product. In this manner, you fine-tune the system behavior to meet the demands of your vendors and customers (e.g., to establish calls using G.729 codec as the preferred one).

Select the service policy from the list. Click Show to open the service policy page and view its details.

By default, the Administrator can enable/disable the access policy for accounts with this product assigned.

Select the End users checkbox to allow end users to enable/disable the access policy on their self-care interface.

Turn on the Call recording toggle to allow calls that the accounts make or receive to be recorded. Once a call begins, the user can start and stop recording the conversation by using various phone controls.

Automatically records outgoing calls made by accounts with this product. Note that calls made to a voice mailbox to retrieve messages will not be auto-recorded.

Automatically records calls received by accounts with this product.

Automatically records calls redirected (transferred or forwarded) by accounts with this product.

Note that redirected calls are recorded only if the xDR is created for the redirecting party. Calls diverted to voicemail are not recorded.

Enables accounts with this product to start/stop call recording at any time during a call. To start/stop the recording, the end user dials DTMF codes. For example, to start the recording during a call, they dial *44, and to stop the recording, *45. You can change the default DTMF codes by creating a new dialing rule and assigning it to a customer/account.

Enables the call recording announcement. When call recording starts, all parties hear the “Call recording started” announcement. This ensures that everyone on the call is aware that the call is being recorded. The recording always contains the announcement.

Enables end users to receive call recordings in the email notifications after the call is ended. Note that the New call recording is available notification should be enabled in the customer class assigned to a specific customer. To specify the email for an account to send the notifications to, go to Account > Personal info > General info > specify the Email.

Enable this option to get text transcripts of call recordings. When a call ends and its recording is ready, an external speech-to-text service transcribes it automatically. You can download transcripts on the PortaBilling web interface. This feature requires a subscription to the Speech-to-Text module in the Add-on Mart.

Select the end users checkbox to allow end users to configure call recording on their self-care interface.