Check below for the prompt languages that are supported by a specific feature.
- Yes – supported.
- No – not supported.
- P – partially supported (incomplete prompts list or prompts are out of date).
English prompts are supported by default. The prompts in the following languages are updated free of charge:
- English (en)
- Spanish (es)
- French (fr)
- Brazilian Portuguese (pt-BR)
If you need prompts in another language, and it’s currently not supported/partially supported, please contact our sales team.
Self-care IVR applications
|
LANGUAGE APPLICATION |
English (en) |
Spanish (es) |
French (fr) |
Swiss French (fr-CH) |
Hebrew (he) |
|---|---|---|---|---|---|
|
Account top-up via credit card |
Yes |
Yes |
No |
No |
P |
|
Simplified account self-care |
Yes |
Yes |
No |
No |
P |
|
Call forwarding management |
Yes |
Yes |
Yes |
No |
P |
|
Account self-care |
Yes |
Yes |
Yes |
No |
P |
|
Account top-up via voucher |
Yes |
Yes |
Yes |
Yes |
P |
|
Balance information |
Yes |
Yes |
Yes |
No |
P |
|
One’s own voice mailbox access (with PIN protection) |
Yes |
Yes |
P |
No |
P |
|
One’s own voice mailbox access |
Yes |
Yes |
P |
No |
P |
|
Payment remittance |
Yes |
Yes |
Yes |
No |
P |
|
Auto attendant |
Yes |
Yes |
Yes |
No |
P |
|
Voicemail |
Yes |
Yes |
Yes |
No |
P |
|
Sound Quality Check |
Yes |
No |
No |
No |
No |
|
Call Trace |
Yes |
No |
No |
No |
No |
|
LANGUAGE APPLICATION |
Brazilian Portuguese (pt-BR) |
Russian (ru) |
Cantonese Chinese (yu) |
Persian (fa) |
Dutch (nl) |
|---|---|---|---|---|---|
|
Account top-up via credit card |
Yes |
No |
No |
Yes |
Yes |
|
Simplified account self-care |
Yes |
No |
No |
Yes |
Yes |
|
Call forwarding management |
Yes |
Yes |
No |
Yes |
Yes |
|
Account self-care |
Yes |
Yes |
No |
Yes |
Yes |
|
Account top-up via voucher |
Yes |
Yes |
No |
Yes |
Yes |
|
Balance information |
Yes |
Yes |
No |
Yes |
Yes |
|
One’s own voice mailbox access (with PIN protection) |
Yes |
P |
No |
P |
Yes |
|
One’s own voice mailbox access |
Yes |
P |
No |
P |
Yes |
|
Payment remittance |
Yes |
No |
No |
Yes |
Yes |
|
Auto attendant |
Yes |
Yes |
No |
Yes |
Yes |
|
Voicemail |
Yes |
Yes |
No |
Yes |
Yes |
|
Sound Quality Check |
Yes |
No |
No |
No |
Yes |
|
Call Trace |
Yes |
No |
No |
No |
No |
|
LANGUAGE APPLICATION |
Mandarin Chinese (cm) |
Greek (el) |
Arabic (ar) |
Swedish (sv) |
German (de) |
|---|---|---|---|---|---|
|
Account top-up via credit card |
P |
No |
P |
P |
P |
|
Simplified account self-care |
P |
No |
P |
P |
P |
|
Call forwarding management |
P |
No |
P |
P |
P |
|
Account self-care |
P |
P |
P |
P |
P |
|
Account top-up via voucher |
P |
No |
P |
P |
P |
|
Balance information |
P |
No |
P |
P |
P |
|
One’s own voice mailbox access (with PIN protection) |
P |
No |
P |
P |
P |
|
One’s own voice mailbox access |
P |
No |
P |
P |
P |
|
Payment remittance |
P |
No |
No |
No |
P |
|
Auto attendant |
P |
No |
P |
P |
P |
|
Voicemail |
P |
No |
P |
P |
P |
|
Sound Quality Check |
No |
No |
No |
No |
No |
|
Call Trace |
No |
No |
No |
No |
No |
|
LANGUAGE APPLICATION |
Italian (it) |
Malay (ms) |
Myanmar (my) |
Turkish (tr) |
Polish (pl) |
|---|---|---|---|---|---|
|
Account top-up via credit card |
Yes |
Yes |
No |
P |
Yes |
|
Simplified account self-care |
Yes |
Yes |
No |
P |
Yes |
|
Call forwarding management |
Yes |
Yes |
No |
P |
Yes |
|
Account self-care |
Yes |
P |
No |
P |
Yes |
|
Account top-up via voucher |
Yes |
Yes |
P |
P |
Yes |
|
Balance information |
Yes |
Yes |
P |
P |
Yes |
|
One’s own voice mailbox access (with PIN protection) |
Yes |
Yes |
No |
P |
Yes |
|
One’s own voice mailbox access |
Yes |
Yes |
No |
P |
Yes |
|
Payment remittance |
Yes |
Yes |
No |
P |
Yes |
|
Auto attendant |
Yes |
Yes |
No |
P |
Yes |
|
Voicemail |
Yes |
Yes |
No |
P |
Yes |
|
Sound Quality Check |
Yes |
Yes |
No |
No |
Yes |
|
Call Trace |
Yes |
Yes |
No |
P |
Yes |
The language of the Voicemail and Auto Attendant prompts depends on the end user’s preferred IVR language.
When a call to Voicemail or Auto Attendant arrives, the Media server first checks the caller’s Preferred IVR Language. If the caller is unknown (e.g., a call comes from PSTN or a mobile number), the Media server checks the Preferred IVR Language of the called account. If the language is defined and supported, the Media server uses the language of the called account to play the prompts.
If the caller is a PortaSwitch account and the account’s Preferred IVR Language is defined and supported, the Media server uses that preferred language to play the prompts.
If the preferred IVR Language is not explicitly defined for a caller/callee, the Media server uses its default IVR language.
Outgoing calling applications
|
LANGUAGE APPLICATION |
English (en) |
Spanish (es) |
French (fr) |
Swiss French (fr-CH) |
Hebrew (he) |
|---|---|---|---|---|---|
|
One-stage calling |
Yes |
Yes |
Yes |
P |
Yes |
|
Callback calling |
Yes |
Yes |
Yes |
P |
P |
|
Prepaid card calling |
Yes |
Yes |
Yes |
P |
P |
|
LANGUAGE APPLICATION |
Brazilian Portuguese (pt-BR) |
Russian (ru) |
Cantonese Chinese (yu) |
Persian (fa) |
Dutch (nl) |
|---|---|---|---|---|---|
|
One-stage calling |
Yes |
Yes |
P |
Yes |
Yes |
|
Callback calling |
Yes |
Yes |
P |
Yes |
Yes |
|
Prepaid card calling |
Yes |
Yes |
P |
Yes |
Yes |
|
LANGUAGE APPLICATION |
Mandarin Chinese (cm) |
Greek (el) |
Arabic (ar) |
Swedish (sv) |
German (de) |
|---|---|---|---|---|---|
|
One-stage calling |
P |
P |
P |
P |
P |
|
Callback calling |
P |
P |
P |
P |
P |
|
Prepaid card calling |
P |
P |
P |
P |
P |
|
LANGUAGE APPLICATION |
Italian (it) |
Malay (ms) |
Myanmar (my) |
Turkish (tr) |
Polish (pl) |
|---|---|---|---|---|---|
|
One-stage calling |
Yes |
Yes |
Yes |
P |
Yes |
|
Callback calling |
Yes |
Yes |
No |
P |
Yes |
|
Prepaid card calling |
Yes |
Yes |
P |
P |
Yes |
Other IVR applications
|
LANGUAGE APPLICATION |
English (en) |
Spanish (es) |
French (fr) |
Swiss French (fr-CH) |
Hebrew (he) |
|---|---|---|---|---|---|
|
Conferencing |
Yes |
Yes |
Yes |
No |
No |
|
Call screening (fraud protection) |
Yes |
Yes |
Yes |
No |
P |
|
LANGUAGE APPLICATION |
Brazilian Portuguese (pt-BR) |
Russian (ru) |
Cantonese Chinese (yu) |
Persian (fa) |
Dutch (nl) |
|---|---|---|---|---|---|
|
Conferencing |
Yes |
Yes |
No |
Yes |
Yes |
|
Call screening (fraud protection) |
Yes |
Yes |
No |
Yes |
Yes |
|
LANGUAGE APPLICATION |
Mandarin Chinese (cm) |
Greek (el) |
Arabic (ar) |
Swedish (sv) |
German (de) |
|---|---|---|---|---|---|
|
Conferencing |
P |
No |
No |
No |
No |
|
Call screening (fraud protection) |
P |
No |
No |
No |
No |
|
LANGUAGE APPLICATION |
Italian (it) |
Malay (ms) |
Myanmar (my) |
Turkish (tr) |
Polish (pl) |
|---|---|---|---|---|---|
|
Conferencing |
Yes |
P |
No |
P |
Yes |
|
Call screening (fraud protection) |
Yes |
Yes |
No |
P |
Yes |
Supported currency
By default, if an account’s currency is not supported by the account’s preferred IVR language, then the IVR uses the default currency for this language to announce the account balance.
For example, let’s say that John Doe lives in London and is charged in British pounds (GBP). His preferred IVR language is English. When John wants to check his balance he dials the IVR access number (e.g., 4545), and hears, "You have 32 pounds and 79 pence."
If, for some reason John changes his preferred IVR language to Portuguese (which does not support GBP), his balance will be announced in EUR, which is the default currency for Portuguese, i.e. "You have 32 euros and 79 cents" in Portuguese.
|
Language |
Supported currency (ISO 4217 code) |
Default currency (ISO 4217 code) |
|---|---|---|
|
Arabic |
BHD, USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
BHD |
|
Cantonese Chinese |
USD, CNY, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
English |
USD, RUB, EUR, GBP, THB, INR, MYR, BND, AED, IRR, ZAR, CHF, CNY, DKK, MXN, TRY, NGN, BHD, AUD, HKD, NZD, SGD, PKR, JOD, IQD, EGP, PHP, IDR, BDT, CRC, SLL, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
French |
USD, EUR, RUB, GBP, THB, INR, MYR, BND, AED, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
German |
USD, RUB, EUR, GBP, CHF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Greek |
USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Hebrew |
ILS, USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
ILS |
|
Italian |
USD, RUB, EUR, GBP, CHF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Malay |
USD, MYR |
MYR |
|
Mandarin Chinese |
USD, CNY, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
Myanmar |
USD, EUR, THB, MMK, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
MMK |
|
Brazilian Portuguese |
USD, BRL, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Russian |
USD, RUB, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
RUB |
|
Spanish |
USD, EUR, CRC, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Swedish |
SEK, USD, RUB, EUR, GBP, THB, INR, MYR, BND, AED, IRR, CAD |
USD |
|
Swiss French |
USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
Turkish |
USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TRY, TTD, TWD, ZWD |
TRY |
|
Persian |
USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
Polish |
PLN, USD, EUR |
PLN |
ISO 4217 code
AED – United Arab Emirates dirham
AUD – Australian dollar
BBD – Barbados dollar
BDT – Bangladeshi taka
BHD – Bahraini dinar
BMD – Bermudian dollar
BND – Brunei dollar
BSD – Bahamian dollar
BRL – Brazilian real
BZD – Belize dollar
CAD – Canadian dollar
CHF – Swiss franc
CNY – Renminbi
CRC – Costa Rican colón
DKK – Danish krone
EGP – Egyptian pound
EUR – Euro
FRF – French franc
GBP – Pound sterling
GYD – Guyana dollar
HKD – Hong Kong dollar
IDR – Indonesian rupiah
ILS – Israeli new shekel
INR – Indian rupee
IQD – Iraqi dinar
IRR – Iranian rial
JOD – Jordanian dinar
JMD – Jamaican dollar
KYD – Cayman Islands dollar
LRD – Liberian dollar
MMK – Burmese kyat
MXN – Mexican peso
MYR – Malaysian ringgit
NGN – Nigerian naira
NZD – New Zealand dollar
PHP – Philippine peso
PKR – Pakistani rupee
PLN – Polish zloty
RUB – Russian ruble
SBD – Solomon Islands dollar
SEK – Swedish krona
SGD – Singapore dollar
SLL – Sierra Leonean leone
THB – Thai baht
TRY – Turkish lira
TTD – Trinidad and Tobago dollar
TWD – New Taiwan dollar
USD – United States dollar
ZAR – South African rand
ZWD – Zimbabwe dollar
