Phonebook

The Phonebook lets customers organize frequently used phone numbers in a single directory and assign short codes for quick dialing. Customers typically manage their phonebook in the self-care portal. Here, you can view and edit the customer’s phonebook entries and manage abbreviated dialing on their behalf.

The number list includes the following columns:

This column features two buttons:

• Click Edit to edit a number.
• Click Delete to remove a number.

This is an abbreviated dialing number which is also the link that leads you to the Edit number panel.

The destination number where the call will be forwarded, in E.164 format.

The description of this abbreviated number, e.g., "Office reception".

To add a new number to the phonebook, сlick + Number on the toolbar and fill in these details:

The short number that the user will dial. The maximum length is 15 characters.

Enter the actual destination number (in E.164 format) to which calls will be forwarded. You may enter either the ID of one of the customer’s accounts or any external phone number.

If you leave this field blank, the abbreviated number is treated as a direct number (“dial as is”). This is useful for ensuring that special numbers (e.g., 112) are never converted by other translation rules.

The description of this abbreviated number, e.g., "Main warehouse."

• Change table settings – click Settings in the title bar to customize columns and change row style.
• Re-order the columns – drag-and-drop the column headers right or left to place the columns in the order you want.
• Re-order the rows – click the arrow ( or ) next to the column header to re-sort the rows. For example, the panel displays numbers in chronological order starting from the newest one. You can re-sort them in the reverse order.