Add subcustomer

To add a subcustomer, go to the Subcustomers page, click +Subcustomer, and fill in the details.

To save the subcustomer, click Save. To save and continue editing the subcustomer details, click Save & Edit. To create more subcustomers, click Save & Add a copy.

Enter a unique name for the reseller’s subcustomer.

Select a business model for the subcustomer. A business model defines what type of service is provided to the subcustomer.

Select a customer class for the subcustomer. A customer class defines a set of parameters shared among a certain category of subcustomers.

Select a billing period for the subcustomer. A billing period defines the frequency of invoicing for this subcustomer.

• Daily – covers 24 hours.
• Weekly – covers 7 days (Monday through Sunday).
• Semimonthly – covers the period from the 1st to the 15th or from the 16th to the last day of the month.
• Monthly – covers the period from the 1st of the month to the last day of that month.
• Monthly (anniversary) – covers the period from the N-th day of the month to the day before the N-th day of the following month. N is the day of the month when the subcustomer was created. If a subcustomer is created on March 19th, their invoices will always cover the period from the 19th of the current month to the 18th of the following month. To avoid complications for reseller’s subcustomers who were created on the 29th, 30th, or 31st day of the month, their first billing period covers the time until the 28th day of the following month, and thereafter always covers the period from the 28th until the 28th.
• 30 days – covers exactly 30 days. If a subcustomer is created on March 20th, their first invoice will cover the period from March 20th to April 18th, the second invoice will cover the period from April 19th to May 18th, and so on.

Select a time zone in which to close the subcustomer’s billing period and generate invoices.

Select the subcustomer’s balance model: either prepaid (a subcustomer who pays for services in advance) or postpaid.

Select a currency to charge the subcustomer.

The subcustomer’s balance shows how much money they owe the reseller. A credit limit prevents the subcustomer from activating too many accounts or recording payments without submitting the money to the reseller first. When a balance reaches its credit limit, a subcustomer is no longer allowed to activate/create accounts or enter payments until a payment is made. A credit limit is only for postpaid subcustomers.

This is an initial subcustomer payment (only for prepaid subcustomers). Subcustomers who have a prepaid balance model first pay for the services and then use them (e.g., subcustomers will not be able to make outgoing calls or surf the Internet without topping up the balance first).

The balance for prepaid subcustomers is shown as a positive value and indicates how much of the services can be used with the funds currently available.