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Simple forwarding settings

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Simple forwarding settings for the account

Forward to

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Specify a number to redirect calls to, formatted according to the customer’s dialing rules.

Timeout

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Specify the time (in seconds) to wait until a call is answered. After the timeout, the call is either redirected to the next follow-me number or disconnected.

When a call is forwarded to a hunt group with a Random, Order or Least Used hunt order, every extension rings for the specified timeout. For example, let’s say the hunt group with the Random hunt order contains 3 extensions and the forwarding timeout for this hunt group is set to 10 sec. Thus, a total timeout for a hunt group is about 30 sec. If the extensions have individual forwarding configuration, every number in the forwarding list will ring for 10 sec.

Limit simultaneous calls to

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When the specified number of concurrent calls has already been established (calls are in a "connected" state) and the account tries to place another call, that call will be rejected.

Calling party display

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Choose how to display the caller's info during forwarding. These options are available:

  • Caller number and name – the call is forwarded with the phone number and the name of the original caller (e.g., if A calls B, but the call is forwarded to C, C will see that it is A who is calling).

  • Caller number and forwarder name – the phone number of the caller and the forwarder name are put into the CLI of the forwarded call (e.g., if A calls B, but the call is forwarded to C, C will see A's phone number and B's name).

  • Forwarder number and name – the call is forwarded with the phone number and the name of the forwarder (e.g., if A calls B, but the call is forwarded to C, C will see that it is B who is calling).

Keep original CLD

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Turn on the toggle switch to preserve the original dialed number during forwarding. This is useful for forwarding a call to a remote PBX.

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