Add-on products

On this panel, you can assign add-on products to the account. Use add-on products to sell additional features/services to your customers and boost your sales revenue.

Add-on products come with both a feature and a subscription applied to them. Add-on products take higher priority than the main product; therefore, the service features defined within them override the ones defined within the main product. Also, add-on products have several priority levels: their configuration is applied in the order defined by this priority.

Filter add-on products by their name. Type a product name or a description here.

Each entry of the subscription plans page consists of:

This column shows the available actions you can perform with a specific add-on product.

Click Edit to view and edit the product details.

Click Remove to delete an add-on product. This option is only available for products that are not in use or part of a commitment.

Shows the activated status of the assigned add-on product.

This is the product name. Note that it isn’t shown to end users.

Shows the start date and the finish date for the assigned add-on product.

Shows the bundle that comes with this add-on product.

Shows the subscription assigned to this add-on product.

Shows the subscription fee amount.

Show the details of the special offers, e.g., $5.99/month for the first three months.

Shows the add-on product description.

Shows the add-on product priority, e.g., Low.

The name of the commitment, which is also a link to the commitment page.

You can assign multiple add-on products to an account. To assign an add-on product, click +Product and select a new add-on product from the dropdown list in the Add add-on product dialog. To save the product configuration, click Save.

If there are incompatible add-on products, a warning sign is displayed next to each add-on product causing a conflict. This happens when the account has the same subscription assigned directly, via main/add-on product or commitment and this subscription can’t be applied more than once. Hover over the warning sign to see the incompatible product/commitment name in the tooltip.

Some add-on product combinations may be conflicting. For instance, when add-on products of the same priority include bundles with the same service, code group, and volume measured (money spent or service used).

When you select a new add-on product that conflicts with the currently assigned one, a dialog window opens where you can select either of the following options:

• Replace the currently assigned add-on product with the new one right away. PortaBilling applies the bundle that’s included in the new add-on product.
• Schedule a date when the new add-on product will be activated. PortaBilling will replace the currently active add-on product with the new one. Click Calendar and set the date and time, or type it in the “yyyy-mm-dd hh:mm:ss” format (2022-03-19 00:00:00).

Note that bundle counters will be preserved during the product change.

Refer to the Change of a bundle for a customer/account chapter for more details.

Click Details of the conflicting add-on products to see the reasons for the add-on product conflict.