Session logs

Enter the Call-ID or H323-Conf-ID and press Enter to open a session log.

Merge several subsessions of a single session to review an entire log among all call participants (e.g., during an attended transfer). Enter the Call-ID or H323-Conf-ID and press Enter or click Search. Use Add  to add more subsessions.

Show the packets for the specified time interval. Click on the Calendar to specify the exact date and time, then click Apply.

Switch between SIP and BE logs and/or hide the internal components' log messages.

The components are organized into PortaSIP and PortaBilling groups. The PortaSIP group is expandable and includes PortaSIP components and the SIP diagram. Clear the check box next to the group name to switch between the logs or the component's name to hide its log messages.

To refine the data display, click Collapse. To show the data for all messages in the group, click Expand. To show the data from a specific message, click on it on the Log view panel.

By default, the diagram shows log messages exchanged between components. Turn off the toggle to hide the diagram in the Advanced view mode.

Click Settings to open advanced settings.

Select the level of detail to display on the text log:

• Simple (Errors, Warnings, Notices) – shows SIP messages to/from SIP phones, AAA requests, RTP Proxy commands.
• Extended (Simple + Info) – shows all SIP messages, AAA requests, RTP Proxy commands.
• Whole (Extended + Debug) – shows all SIP messages, AAA requests, SQL trace.

Select the time zone from the list.

Select the period to load logs for.

This toggle controls the log view: advanced (enabled) and basic (disabled).

The Advanced view presents а diagram that shows merged billing and SIP logs. You can review log messages among components as well as logs as raw text on the Log view panel. Use the controls below to manage the log display: add/remove components, change log level or refine log parts for a specific interval.

The Basic view presents general information about a session in the form of a diagram among the main participants (e.g., SIP phones and PortaSwitch). It highlights the issue description and gives troubleshooting instructions for the most common issues.

When you open the Log viewer for the first time, you see sessions in advanced view. Services such as Internet access, WiFi, etc. include only billing logs. Therefore, when you open a session log, you always see the billing log first.

When you change the view, your settings are saved and subsequent logs are opened accordingly.

The Session logs panel consists of two tabs:

• the Log view tab includes the session log, and
• the Summary tab includes brief information about a session and the links to related sessions.

Click to download an HTML file for further investigation.

Click to submit this log to the PortaOne support team.

Fill in the following information in the dialog window:

• The trouble ticket number – enter here the ID of the reported issue in PortaOne’s ticketing system
• Comment – write a comment (optionally)

Click Send.

Click to open the Session details panel, which shows additional information about this session, such as Account, Vendor, and Reseller xDRs, call duration, etc.

Message logs contain two parts for messages delivered via the SIP protocol. The first part of the log includes information related to sender’s message delivery to the IMGate and message authorization in PortaBilling. The second part includes information related to message delivery from the IMGate to the recipient and has a different Call-ID.

There are only billing logs for Internet sessions. These logs are available only in the advanced view.

Review the phone line log that you monitor for statuses using the Busy Lamp Field (BLF) service.

The NOTIFY request includes XML with dialog-info about the current status of the phone line. For example, when a call is established and when the status changes to confirmed (<state>confirmed</state>).

Review the information for a particular session on the Summary tab:

• From (CLI) – the originating phone number(s).
• To (CLD) – the destination phone number(s).
• H323-Conf-ID – the session identifier.
• Call-ID – the identifier for a specific call or message.

You can find several H323-Conf-IDs for all related billing sessions (e.g., the call transfer log includes billing sessions produced for the caller, the transferor and the transfer target). Click the H323-Conf-ID link to view the log part that you are interested in (e.g., transfer details). To view several sessions, copy the Call-ID/H323-Conf-ID and add it via the Add session field.