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By default, if an account’s currency is not supported by the account’s preferred IVR language, then the IVR uses the default currency for this language to announce the account balance.

Let’s say John Doe’s preferred IVR language is English. He is charged in British pounds (GBP), so the IVR announces his balance in GBP, e.g.,“You have 32 pounds and 79 pence.” John accidentally changes his preferred IVR language to Portuguese (that does not support GBP). Now, his balance will be announced in EUR, which is the default currency for Portuguese, so John will hear “You have 32 euros and 79 cents” in Portuguese.

Language

Supported currency (ISO 4217 code)

Default currency (ISO 4217 code)

Arabic

BHD, USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

BHD

Cantonese Chinese

USD, CNY, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

USD

English

USD, RUB, EUR, GBP, THB, INR, MYR, BND, AED, IRR, ZAR, CHF, CNY, DKK, MXN, TRY, NGN, BHD, AUD, HKD, NZD, SGD, PKR, JOD, IQD, EGP, PHP, IDR, BDT, CRC, SLL, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

USD

French

USD, EUR, RUB, GBP, THB, INR, MYR, BND, AED, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

USD

German

USD, RUB, EUR, GBP, CHF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

EUR

Greek

USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

EUR

Hebrew

ILS, USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

ILS

Italian

USD, RUB, EUR, GBP, CHF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

EUR

Malay

USD, MYR

MYR

Mandarin Chinese

USD, CNY, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

USD

Myanmar

USD, EUR, THB, MMK, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

MMK

Brazilian Portuguese

USD, BRL, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

EUR

Russian

USD, RUB, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

RUB

Spanish

USD, EUR, CRC, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

EUR

Swedish

SEK, USD, RUB, EUR, GBP, THB, INR, MYR, BND, AED, IRR, CAD

USD

Swiss French

USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

USD

Turkish

USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TRY, TTD, TWD, ZWD

TRY

Persian

USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD

USD

Polish

PLN, USD, EUR

PLN

ISO 4217 code

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AED – United Arab Emirates dirham

AUD – Australian dollar

BBD – Barbados dollar

BDT – Bangladeshi taka

BHD – Bahraini dinar

BMD – Bermudian dollar

BND – Brunei dollar

BSD – Bahamian dollar

BRL – Brazilian real

BZD – Belize dollar

CAD – Canadian dollar

CHF – Swiss franc

CNY – Renminbi

CRC – Costa Rican colón

DKK – Danish krone

EGP – Egyptian pound

EUR – Euro

FRF – French franc

GBP – Pound sterling

GYD – Guyana dollar

HKD – Hong Kong dollar

IDR – Indonesian rupiah

ILS – Israeli new shekel

INR – Indian rupee

IQD – Iraqi dinar

IRR – Iranian rial

JOD – Jordanian dinar

JMD – Jamaican dollar

KYD – Cayman Islands dollar

LRD – Liberian dollar

MMK – Burmese kyat

MXN – Mexican peso

MYR – Malaysian ringgit

NGN – Nigerian naira

NZD – New Zealand dollar

PHP – Philippine peso

PKR – Pakistani rupee

PLN – Polish zloty

RUB – Russian ruble

SBD – Solomon Islands dollar

SEK – Swedish krona

SGD – Singapore dollar

SLL – Sierra Leonean leone

THB – Thai baht

TRY – Turkish lira

TTD – Trinidad and Tobago dollar

TWD – New Taiwan dollar

USD – United States dollar

ZAR – South African rand

ZWD – Zimbabwe dollar

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