Accounts can have the following statuses:
Lifecycle statuses
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| Status | Meaning |
| Active
(PortaBilling does not display an icon for this status because it is considered the normal account state.) |
The account is active and services are available. |
 Not yet active |
This status indicates that the account’s activation date has not yet occurred, and services are unavailable. The account will be automatically activated on a future predefined date. |
 Inactive |
By default, debit accounts (such as prepaid cards or vouchers) created via the Account generator are inactive to prevent misuse. They remain unusable until manually activated (e.g., by the distributor after a prepaid card is sold). |
 Expired |
The account has reached its expiration date and is no longer active. No services, including emergency calls, are available. You can manually activate expired accounts by setting a new expiration date. |
 Closed |
The account is permanently terminated. Their read-only record remains in the database for audit purposes, but no further operations or service usage are possible. |
| Status | Meaning |
 Credit exceeded |
This status applies to credit accounts that have an individual credit limit. It is assigned when the account’s balance reaches or exceeds that limit, and services become unavailable. Once the user makes a payment or the credit limit is increased, the status is cleared automatically, and all services become available again. |
| Zero balance |
This status applies to debit accounts. It is assigned when the account’s balance reaches zero, and services become unavailable. Once the user makes a payment and the balance becomes positive, the status is cleared automatically, and all services become available again. |
 Overdraft |
This status applies to debit accounts. It is assigned when the account’s balance falls below zero, and services become unavailable. Once the user makes a payment and the balance becomes positive, the status is cleared automatically, and all services become available again. |
 Suspended |
This status is automatically assigned to debit accounts when they have insufficient funds to cover subscription charges (if the corresponding option is enabled in the customer class). Services for suspended accounts are unavailable, but users still have access to their self-care portal. Once the account balance is sufficient to cover the subscription charges, the account is automatically reactivated. |
| Status | Meaning |
 Screened |
This status indicates that suspicious activity has been detected (i.e., the account placed a call from a “high-risk” location). When an account is in the Screened status, all off-net outgoing calls are redirected to a screening IVR, where the user must provide additional credentials to verify that an authorized user is making this call. On-net calls remain available.
Refer to the Geo-IP fraud prevention chapter for more details. |
 Quarantined |
This status indicates that suspicious activity has been detected (i.e., the account placed a call from a “high-risk” location). An account can be placed in this status either directly from Active or after Screened (if this account was unable to supply valid credentials and continues generating many call attempts from a “high-risk” location). To reduce potential fraud and protect network resources, all off-net outgoing calls are automatically blocked. On-net calls remain available.
Refer to the Geo-IP fraud prevention chapter for more details. |
 Blocked |
The account has been manually blocked by the admin. All services are unavailable, and the user cannot access the account self-care portal. Subscription fees still apply (if issuing credits for days without service is disabled).
This action is typically used when an account’s activity needs to be stopped immediately, e.g., when there's a suspicion that the account has been compromised. The account remains blocked until the admin removes the block. |
Customer-inherited statuses
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| Status | Meaning |
 Customer credit exceeded |
This status is only applicable to subordinate credit accounts. The postpaid customer has reached or exceeded their credit limit, and account services are unavailable. Once the customer makes a payment or their credit limit is increased, the status is cleared automatically, and normal service usage resumes. |
| Customer has no available funds |
This status is only applicable to subordinate credit accounts. The prepaid customer’s funds have reached zero, and account services are unavailable. Once the customer adds funds and their balance becomes positive, the status is cleared automatically, and services become available again. |
 Customer blocked |
The admin has manually blocked the customer. Account services and self-care access are unavailable until the block is removed. |
 Service limited |
The customer status has become Service limited due to non-payment. This status is removed automatically once the overdue balance is fully paid. |
 Service limitation delayed |
The customer’s service limitation has been manually lifted until a defined date. Services remain fully available until that date. |
 Customer suspended |
The customer is suspended for overdue invoices, and account services are unavailable (except for emergency calls). The status clears automatically once the overdue balance is paid. |
 Suspension delayed |
The customer’s suspension has been manually lifted until a specified date. Services remain available during this period. |
 Customer provisionally terminated |
The customer is provisionally terminated, and services are unavailable for all their accounts. If the customer is reactivated, the account becomes active again. |
| Status | Meaning |
 Exported |
The account has been migrated to the “target” system using the Dual Version PortaSwitch solution. The read-only record remains in this (“source”) system only for audit purposes. |
