Service providers may need to verify payment results, investigate failed or disputed payments, and respond to customer inquiries about online transactions.
For this, an admin can review online payment status in the PortaBilling admin web interface (Customer > Finances > E-payments). The payment status explains why a balance did or did not change and whether further action is required.
E-payment logs provide a detailed record of online transactions and are used for verification, investigation, and reconciliation.
Service providers can:
- filter logs by transaction timestamp and payment method (for example, Visa or MasterCard);
- locate externally authorized transactions (for example, PayPal) using the external transaction ID.
Card and bank account numbers are displayed in a secure, masked format, with a part of the digits hidden.
Each online payment in PortaBilling has one of the following statuses:
- Completed – The transaction was successful, and the payment amount was applied to the customer account.
- Authorized – The payment processor successfully verified available funds, but no charge was applied, and the customer's balance was not changed.
- Started – Payment processing has begun, but no final result has been received yet.
- Canceled – The transaction was interrupted during external authorization (for example, the customer clicked Cancel on the payment processor’s website).
- Failed – The transaction was not completed. Select this status to view details such as error codes or the processor response.
- Voided – An authorized (funds check) transaction was canceled before charging.
