Add service policy

Service policies allow you to fine-tune your services based on your network peculiarities, vendors’ abilities, and customers’ demands. In a service policy, you can configure a set of static options that can be applied to multiple accounts (so you don’t need to configure each option for each account separately). It also allows you to separate the configuration of technical options (usually made by technical staff) from account management.

To add a new service policy, click + Policy on the Service policy list panel and fill in the details. To save the service policy configuration, click Save. To save and continue editing the service policy details, click Save & Edit details. To create more service policies, click Save & Add a copy.

On this tab, you can define general settings for a service policy.

Internet access service type is selected.

Specify a name for the service policy. The name should be unique for the particular service type.

Choose whether the service policy is managed by the reseller admin or a specific reseller.

This is a short description of the service policy.

Also, this field is used to configure Sharing an Internet quota among multiple devices (you can specify “verify_mac=alias” or “verify_mac=customer” to activate the NetAccessVerifyMAC module).

To enable hotlining, select one or both checkboxes:

• If account is out of funds – select this checkbox to redirect end users if their traffic quota has exceeded or if they have insufficient balance to access the Internet.
• If account is suspended or blocked – select this checkbox to redirect end-users whose accounts are blocked, suspended, or expired.

Specify the website URL here.

On this panel, you can access groups of attributes available within this service policy. Each group contains related configuration parameters (for example, vendor-specific or service-specific settings).

Open a specific group to configure the corresponding attributes.

On this tab, you can define how an end user is allowed to access the Internet.

You can define what type of Internet access is provided during each time period.

To define when a specific Internet access type is used, select the Internet access type (e.g., Regular) and manually select the required days on the calendar.

There are four types of Internet access:

• Regular – the end-user can access the Internet with a regular download/upload speed.
• Turbo – the end-user can access the Internet with a higher download/upload speed during the off-peak hours.
• Limited – the end-user can access the Internet with a limited download/upload speed.
• Blocked – the end-user has no access to the Internet, only to the captive portal.

To clear the table, click Clear.

Select the type of units:

• Gbps
• Mbps
• kbps
• bps

By default, the upload/download rates for each Internet access type are set to Unlimited. To define specific upload/download rates for each Internet access type, click Unlimited and enter the desired parameters:

• Download rate – specify the download speed value here.
• Upload rate – specify the upload speed value here.

To monitor roaming usage and see when thresholds were reached for the latest period, as well as review the history in high-cost zones, click History .