Zendesk tickets

On this panel, you can search and monitor all the tickets that are submitted by the customer to the Zendesk ticketing system. This panel is only available after the integration with Zendesk is configured.

Specify one or more search criteria and click Search. If you want to stop the search, press “Esc” on the keyboard. Click More to view all available search criteria.

Click Default filters to reset the search criteria to their initial values.

Search for the tickets by their number.

Filter the tickets by their subject.

Filter the tickets by their status, e.g., “New”.

Filter the tickets that were created during a specific period by setting the Start date and time and/or the End date and time. Click Calendar to select the date and time or type it in the format YYYY-MM-DD hh:mm:ss (2023-03-19). To clear the selected date, click Cancel .

Filter the tickets by their priority, e.g., “Low”.

Filter the tickets by their type, e.g., “Question”.

Filter the tickets that were last updated during a specific period by setting the Start date and time and/or the End date and time. Click Calendar to select the date and time or type it in the format YYYY-MM-DD hh:mm:ss (2023-03-19). To clear the selected date, click Cancel .

Each Zendesk ticket in the list consists of:

The ticket number.

The subject of the ticket which is also the link to the corresponding ticket in Zendesk.

The priority of the ticket, e.g., “Low”.

The type of the ticket, e.g., “Question”.

The status of the ticket, e.g., “New”.

The date and time when the ticket is created in Zendesk.

The date and time when the ticket was last updated in Zendesk.

The original recipient's email address of the ticket.

• Change table settings – click Settings in the title bar to customize columns and change row style.
• Re-order the columns – drag-and-drop the column headers right or left to place the columns in the order you want.
• Re-order the rows – click Arrow (or ) next to the column header to re-sort the rows. The list panel displays result in alphabetical order. You can re-sort them in the reverse order.
• Change the default number of results globally – use the Rows per page dropdown list in the lower right corner to adjust the maximum number of rows that appear on the panel. By default, the panel displays 25 rows. Once the number is changed, it's automatically saved, so the same number of rows is shown for PortaBilling entities, e.g., customer, account, reseller, etc.