Response messages

Response message is an audio message that callers can hear before the call is answered, forwarded, or redirected to voicemail. Response messages are used to give a caller additional information, such as the call is being recorded.

On this tab, you can add response messages, so they can be then used in the account’s call screening rules.

Here’s the list of uploaded response message files. For each response message, you can see:

To edit the response message, click Edit . In the dialog that opens, specify the new response message file name and/or upload a new audio file.

To download the file, click Download .

To delete a response message, click Delete . Note that you can’t delete a response message if it’s already in use.

This is the name of the response message file.

The Check mark shows that this response message is temporary (stored for one day only and will be automatically removed afterwards if not used). When the check mark is absent, the response message is stored until it’s removed by the administrator.

To upload a new audio file:

1. Click +Message.
2. Specify the details in the Upload new response message file dialog:
   • File name – type a response message file name.
   • Drop a file or browse for it – drop a file here or click Browse to browse for it. Select a file in one of the supported formats: mp3, wav, ogg, au.
   • Select how to store the response message file:
     • Permanent – this is the default option. It means that the uploaded file is stored until the administrator deletes it.
     • Temporary – the uploaded file is stored for one day only and automatically deleted afterward if it’s not used.
3. Click Upload.

   

• Change table settings – click Settings in the title bar to customize columns and change row style.
• Re-order the columns – drag-and-drop the column headers right or left to place the columns in the order you want.
• Re-order the rows – click Arrow (or ) next to the column header to re-sort the rows. For example, the response messages are displayed in alphabetical order. You can re-sort them in the reverse order.