Service usage

This panel allows you to add services to the commission schema and specify the commission for them.

Note that this panel is available only when the Different commissions depending on the type of charges option is enabled for the Commission schema.

When no service is added to the commission schema, a representative’s commission is calculated as a percentage of all service usage charges applied to a customer (brought in by the representative) regardless of the service.

If at least one service is added, all the other customers’ services are displayed as a single group “Other services”.

This indicates any customers’ services, except for the ones manually added to the commission schema. You can specify different commissions depending on the period (the number of months when a customer uses a service).

By default, the commission percentage specified in the Default commission % field on the Commission schema panel is used for these services. To change the commission percentage, click Edit next to Default percentage commission. To not apply commission for “other” services (that weren’t added manually to the commission schema), set “0” in the Percentage commission, % field.

To add services to the commission schema, click Add service. In the dialog that opens, select the services from the list, and click Add.

You can configure different commission percentages depending on the period (the number of months when a customer uses a service).

Click Add to add a period to the commission schema. In the Add period dialog, fill in the following fields:

• Period, month – specify the number of months, e.g., 6.
• Percentage commission, % – specify the commission percentage that will be applied during this period, e.g., 5.

For example, if you add a 6-month period with a 5% commission for a specific service, it means that the representative will receive 5% commission of all customer service usage charges during six months.

Click Add to add another period to the commission schema. To edit percentage commission for the period, click Edit . To delete the period, click Delete .

This indicates the percentage commission after the defined periods end. By default, it’s the percentage specified in the Default commission % field on the Commission schema panel. Click Edit to change the percentage commission for the service.

This indicates the percentage commission that is calculated when periods aren’t defined for the service. By default, it’s the percentage specified in the Default commission % field on the Commission schema panel. Click Edit to change the default percentage commission for the service.

To remove a service from the commission schema, click Remove next to the service name.