Prompts & notifications

On this panel, you can configure the announcement that users will hear. Also, you can go to the “Language” and “Prompts customization” panels.

When this option is enabled (which is the default setting), the IVR will play voice prompts without establishing a call (as “early media”).

For example, when a user dials *77*1*123456 to recharge their account with a voucher or *77*2*12065557699 to add an alias, the IVR application will trigger the corresponding action and announce the amount by which the account has been recharged or inform the user about the successful addition of an alias without establishing a call.

This leads you to the panel where you can configure the selection of voice prompt languages.

This leads you to the panel where you can customize prompts.