Skip to the content
Release
mr117
mr116
mr115
mr114
mr113
mr112
mr111
mr110
mr109
mr108
mr107
mr106
mr105
mr104
mr103
mr102
mr101
mr100
mr99
mr98
mr97
mr96
mr95
mr90
mr85
mr80
mr75
mr70
mr65
mr60
mr55
mr96
mr117
(latest)
mr116
mr115
mr114
mr113
mr112
mr111
mr110
mr109
mr108
mr107
mr106
mr105
mr104
mr103
mr102
mr101
mr100
mr99
mr98
mr97
mr96
mr95
mr90
mr85
mr80
mr75
mr70
mr65
mr60
mr55
mr117
(latest)
mr116
mr115
mr114
mr113
mr112
mr111
mr110
mr109
mr108
mr107
mr106
mr105
mr104
mr103
mr102
mr101
mr100
mr99
mr98
mr97
mr96
mr95
mr90
mr85
mr80
mr75
mr70
mr65
mr60
mr55
Search
Search
Search
Search
Documentation
portaone.com
Menu
Documentation
portaone.com
New features
Table of contents
Trace chains of events that affect customer's balance, status, invoice calculation
Access to log files for periodic tasks via web interface
Online charging for roaming data via RADIUS
Other features and enhancements
Admin manuals
PortaBilling Administrator Guide
PortaSIP Administrator Guide
PortaSIP Media Application Guide
PortaBilling Templates Guide
PortaSwitch Architecture and Concepts
PortaSwitch Installation Guide
PortaSwitch Configuration Server Web Reference Guide
PortaSwitch Interoperability Guide
PortaSwitch Customer Care Staff Interface
PortaBilling with Oracle Real Application Cluster Concepts
Handbooks
Initial Configuration
Advanced Configuration
Callback Services
Cloud PBX and SIP Trunking Services
DID Provisioning
Emergency Services
External System Provisioning
General Configuration Tools
Internet, WiFi, IPTV Provisioning
Invoicing and Payments
LTE Provisioning
Management and Monitoring
Messaging Services
MVNO
Online Signup
Prepaid Services
Resellers
Residential VoIP Services
Routing Configuration
Troubleshooting
Unified Communications
Wholesale Services
xDR import
API documentation
API reference
External System Interfaces Guide
Provisioning Application Reference Guide
UI help
Admin interface
Customer self-care interface
Account self-care interface
Reseller self-care interface
Distributor self-care interface
Vendor self-care interface
Representative self-care interface
Customer care staff interface
Admin manuals
PortaBilling Administrator Guide
What's new?
What is new in maintenance release 96?
Hardware and software requirements
Hardware and software requirements
Installation
Installation
System architecture
Overview
Components
PortaBilling web interface
PortaBilling performance
High availability
System concepts
Overview
Service types and services
Service provisioning
Products
Add-on products
Retail customers
Account and account types
Customer and account statuses
Customer business models and account roles
Distributors
Resellers
Representatives
Vendors
Nodes
Virtual environments
Billing configuration
Relationship between main PortaBilling entities
Real-time charging
Destinations, rates and tariffs
Override tariff
Volume discount plans
Billing for time-based services
Flexible definition of the party to charge
Billing for quantity-based services
Overdraft protection
Recurring charging
Subscriptions
Commitments
Bundle promotions
Billing based on measured resource consumption
Voice services
Rate upload
xDR calculation
xDR recalculation
Call routing
Number translation
Favorite number billing
US inter/intra-state billing
DID provisioning and billing
Registration for PINless dialing service via SMS
Origin-based pricing for European destinations
OLI-based billing
MNO/MVNO billing
Integration with mobile networks
Mobile Virtual Network Operator
Online charging for roaming services
SIM card inventory
Mobile account batch generation for SIM card distribution
Local number portability and other special cases
Integration with NetNumber
Roaming identification in xDRs
Twin card / data card services
LTE service provisioning
LTE service provisioning and billing
VoLTE
Verified devices
VoIP services
Service policies
Limiting per-account simultaneous calls on a product
Customer Premises Equipment (CPE) provisioning and inventory
Bandwidth-aware limitation on concurrent calls permitted
Active call monitoring
Using different protocols (SIP and H323)
Fraud protection tools
Tools for prevention of VoIP fraud
Protection from DoS attacks
Toll fraud prevention
Fraud traffic profiles
Binding a user session to an IP address
Internet provisioning and charging
Broadband Internet access service
Internet service provisioning for ADSL users via Cisco 7000 / 7200 series routers
WiMAX services
Captive portal for WiFi hotspots
IPTV provisioning
IPTV
xDR mediation and import
xDR import
xDR import configuration specifics
Billing/Invoicing
Tax calculation
Processing taxes
Avalara
Custom taxation
EZtax suite
GST (Malaysia)
SureTax
VAT
Payments
Processing payments
Mobile payment remittance
Multi-currency support
Invoicing concept
Collection policy
Invoices
Balance adjustment
Web interface administration
Multi-language support
Role-based access control
Allow customers to control self-care access with individual credentials and roles
Limits management for administrative users
Custom fields
Online web signup
Personal data protection. GDPR compliance
White labeling
Operations
Troubleshooting tools
Password protection
Statistics and reporting
Date and time information
xDR summary
Custom reports
PortaBilling server health monitoring
VoIP network performance statistics
Appendices
APPENDIX A. Supported RADIUS RFCs
APPENDIX B. Supported Diameter RFCs
APPENDIX C. Change-of-Authorization (CoA) and Disconnect Message (DM) packets supported by PortaBilling
APPENDIX D. The Number_Portability table description
APPENDIX E. Billing diagrams
APPENDIX F. Supported online payment processors
APPENDIX G. Personal data that can be stored in PortaBilling
APPENDIX H. Glossary / list of abbreviations
PortaSIP Administrator Guide
What's new?
What is new in maintenance release 96?
Hardware and software requirements
Hardware and software requirements
Installation
Installation
System concepts
Overview
PortaSIP architecture
IP aliasing in PortaSIP
Support of domain names in PortaSIP
PortaSIP dispatching SBC (DSBC)
PortaSIP performance
Geographically dispersed installation
PortaSIP: SBC
PortaSIP: SBC
NAT traversal guidelines
NAT keepalive
Transcoding and transrating
Support of end points on IPv6 networks
Traffic density control
Interactive Connectivity Establishment (ICE) support
Secure calling
PortaSIP and emergency services (E911)
Legal call intercept
Support of STIR/SHAKEN standards
Voice calls processing
Voice calls processing
Call authorization rules
Understanding SIP call routing
Routing filters
Call process / Supported services
Calls from vendor via SIP
Video calls via SIP
Call control via IVR
“Phone book” for each phone line
Call flow between multiple PortaSIP clusters
Cloud PBX (Hosted PBX) / Cloud Call Center solution
Cloud PBX concepts
Call transfer
Call forwarding
Call forking
Call screening
Call parking
Call barring
Call recording
Call supervision
Stop/resume receiving hunt group calls
Custom ringback tone
Paging/Intercom calls
Presence
Busy Lamp Field (BLF)
Auto attendant
Call queues
Multiple pickup groups
Service announcements via the media server
Voicemail
Enabling product self-activation by a customer
Call delivery to a PBX with dynamic IP address
PBX feature management
PBX feature summary
Bandwidth-based simultaneous call limit
Simultaneous call limit for off-PBX calls
Call identification in Mobile PBX
Messaging services
Instant messaging
SMS message processing
Instant messaging and SMS combination
Advanced features
SIP identity
Support for privacy flags
SIP TAPI
Web call button
Special prompt for calls to ported number
Caller ID (CNAM) lookup
Tracing unwelcome calls
Call quality monitoring
“Diversion” removal on multiple call forwarding
API for computer-telephony integration services
Delivering calls to customers with redirect servers
Real-time charging and account management
User authentication
Special destinations
Voice on-net rating
Cloud PBX call rating
Special access codes
Keepalive call monitoring
Provisioning
Auto-provisioning IP phones
Successful SIP phone activation greeting
Legacy PortaPhone mobile application
Interoperability with third-party VoIP equipment
Service policies
Ringback tone generation and early media relaying
Comfort ringtone generation
PortaSIP: IMS TAS
PortaSIP as the IMS Telephony Application Server
Mobile PBX solution
Administration
Trace session
Log viewer
Troubleshooting common problems
FAQ
Appendices
APPENDIX A. Supported SIP RFCs
APPENDIX B. Client’s Yealink configuration for PortaSIP
APPENDIX C. SIP devices with auto-provisioning
APPENDIX D. SIP devices with supported BLF
APPENDIX E. Service policy configuration for ringback tone generation and early media relaying
APPENDIX F. Message processing conditions
APPENDIX G. MIME types supported for instant messaging
APPENDIX H. PortaSIP error codes
APPENDIX I. Glossary/List of abbreviations
PortaSIP Media Application Guide
What's new?
What is new in maintenance release 96?
System concepts
Conceptual elements
Managing IVR applications via Web GUI
Conferencing
2nd number service
Prepaid card application
Supported services
Callback
Callback principle
Main components
Callback trigger
Callback engine
Billing
FAQ
Appendices
APPENDIX A. Configuration parameters for IVR applications
APPENDIX B. Voice applications settings
APPENDIX C. Balance announcements
APPENDIX D. Supported DTMF methods
APPENDIX E. Fax transmission-supported codecs
APPENDIX F. Supported languages for voice prompts
APPENDIX G. IVR flow diagrams
PortaBilling Templates Guide
What’s new?
What is new in maintenance release 96?
Template concepts
Real life situation
Template engine
Template components
Template parameters
Template data fields
Template groups
Things to remember
Rate upload/download
Upload via the rate upload wizard
Usage of the effective from field
When is importing tariff data not possible?
How to ...
Rate download
Invoicing
How does invoicing work in PortaBilling?
Invoice template
Billing, invoicing and taxes
Layout designer
Layout designer
General document properties
Working with images
Placing data elements
Changing text attributes
External invoice templates
External invoice templates
Creating an external invoice template
Uploading an invoice template to PortaBilling
Updating an earlier uploaded template
Templates for outgoing notification messages
Notification templates
Appendices
APPENDIX A. Variables that can be used in an external invoice template
APPENDIX B. External invoice template
APPENDIX C. Advanced template customizations
APPENDIX D. Available notification messages
PortaSwitch Architecture and Concepts
Hardware and software requirements
Hardware and software requirements
Disk space requirements
Disk space requirements
Installation
Installation
System architecture
Overview
Centralized configuration management
Per-configuration licensing: flexibility and control
Deploying PortaSwitch across multiple sites
PortaSwitch application components
PortaOne monitoring system
Updating the system to a new version
Zero-downtime update
Custom modification management
PortaSwitch deployment in a cloud
Integration with third-party systems
Overview
API for data operations
API for computer-telephony integration services
Provisioning data to external systems
Data consolidation plug-ins
Add-on Mart
Add-on Mart
CPE provisioning via Add-on Mart
Payment processor integrations via Add-on Mart
PortaPhone Web
Dual Version PortaSwitch
Overview
Migration steps and timeline
Customer data transfer
Call delivery in Dual Version PortaSwitch
Proxying Diameter requests
RADIUS Proxy
Number porting requests processing
Online web signup
Common API entry point for Dual Version PortaSwitch
Limitations in Dual Version PortaSwitch
Frequently Asked Questions
PortaSwitch Installation Guide
What's new?
What is new in maintenance release 96?
Introduction
Introduction
Hardware and software requirements
Network configuration
Network configuration
Installation process
Step 01: Power-up, boot order setup
Step 02: Insert the installation medium into the computer
Step 03: Starting installation
Step 04: Installation summary page
Step 05: Installation source
Step 06: Software selection
Step 07: Installation destination
Step 08: Network & host name
Step 09: Begin installation
Step 10: Root password
Step 11: Change installation medium
Step 12: Reboot
Step 13: Hardware check
Step 14: Check if system can reboot to normal state
Step 15: Prepare the system for transportation (optional)
Step 16: Perform initial configuration of PortaSwitch (when all servers have been installed)
How to...
… Install PortaSwitch using USB DVD ROM?
… Create a bootable USB flash drive from a PortaSwitch ISO file?
… Perform basic troubleshooting?
… Activate the configuration server?
Frequently Asked Questions
What is the recommended setup for the PortaSwitch behind a firewall?
PortaSwitch Configuration Server Web Reference Guide
What's new
What is new in Maintenance Release 96?
Hardware and software requirements
Hardware and software requirements
Introduction
Login to the Configuration server interface
System management
Servers
Sites
Docker Swarm
Configurations
Environments
Users
Update
Custom
Deposit
UI plugins
Task monitor
Initial configuration of PortaSwitch
Initial configuration of PortaSwitch
Checklist
Add servers
Add IP addresses
Create a configuration
Add instances
How to …
… Add an alias to the PortaSIP cluster’s IP address
… Change configuration options
… Configure dispatching SBC?
… Configure a MySQL database white list
… Configure several PortaSIP clusters in PortaSwitch
… Configure an adaptec RAID health monitoring
… Configure a backup procedure
… Create new billing environments
… Configure site-to-site VPN tunnels for PortaSwitch
… Define new default ACLs
… Delete an active billing environment
…Control billing environment deletion
… Enable additional validation of dialing rule emergency numbers
… Migrate an instance
… Migrate an IP address
… Сonfigure PortaBilling to interact with the Microsoft Active Directory
… Display provisioning event status for ESPF on the PortaBilling web interface
Appendices
APPENDIX A. Internal modules of the billing engine
APPENDIX B. Paths to tops of build areas in SRPM packages
PortaSwitch Interoperability Guide
Internet provisioning
Fiber to the home service provisioning via Calix ONT
Integration with Alcatel-Lucent Service Router
Integration with Bridgewater Service Controller
Integration with Cisco PDSN
Integration with Cisco SCE (Service Control Engine)
Integration with Huawei BRAS CX600 Router
Integration with the Juniper MX960 Router
Satellite data provisioning over Newtec Dialog platform
Traffic management via Sandvine SPB
LTE services
Integration with Adax EPC
Integration with Aricent HSS
Integration with Huawei EPC
Integration with NetNumber Titan HSS
Real-time content-based charging with the third-party P-GW
Integration with YateHSS/HLR and YateUCN
Integration with ZTE EPC
MNO/MVNO solution
Acrobits Cloud Softphone
Integration with Acrobits Webs
Integration with AudioCodes Mobile Application
Integration with the BroadForward BFX Interface Gateway
Integration with the ECConnect Access Portal (EAP) for mobile core provisioning
Integration with Qualution
Integration with the third-party CAMEL gateway
Integration with the third-party HLR/HSS and PCRF
USSD services with the third-party USSD gateway
SMS processing via the third-party SMSC
Voice over WiFi solution for roaming users
Integration with YateUCN CAMEL gateway
Integration with the Pharos CIG
M2M/IoT
Integration with Cisco ASR 5700
Integration with Cisco Jasper
CRM/ERP
Integration with the Microsoft Active Directory
Invoice data export to SAP Business One ERP
Sending invoice-related events to Odoo CRM
Support ticketing system
Integration with Zendesk
IPTV provisioning
Integration with Minerva IPTV platform
Integration with the MatrixStream IPTV platform
Integration with Telebreeze IPTV platform
Cloud PBX solution
Integration with Mida Queue Manager
PortaSwitch Customer Care Staff Interface
Hardware and software requirements
Hardware and software requirements
Introduction
Common features
Web interface
My info
Products
Subcustomers
Distributors
Account info
Trace session
PortaBilling with Oracle Real Application Cluster Concepts
Hardware and software requirements
Hardware and software requirements
System concepts
Basic information
PortaBilling with Oracle Real Application Cluster vs. PortaBilling
Oracle licensing
What does the PortaBilling with Oracle Real Application Cluster license give you?
Scaling up
Installation
Servers installation and interconnection
Maximizing DB availability using Oracle Data Guard
Deploying PortaSwitch on an Extended Distance Oracle RAC
mr96
Admin manuals
PortaSIP Media Application Guide
Appendices
APPENDIX G. IVR flow diagrams
APPENDIX G. IVR flow diagrams
Link copied to clipboard
November 3, 2021
Go to MR99 (last)
An archive with IVR flow diagrams can be downloaded from
www.portaone.com
:
IVR flow diagrams.zip
top
On this page
On this page
Search Documentation
Search
Search
Enter a search string that is at least
1 symbol long
Release
mr96
mr117 (latest)
mr116
mr115
mr114
mr113
mr112
mr111
mr110
mr109
mr108
mr107
mr106
mr105
mr104
mr103
mr102
mr101
mr100
mr99
mr98
mr97
mr96
What's new
Admin manuals
Handbooks
API
UI help
Search
Search
Menu
Main page
The Connector
PortaOne Blog
PortaOne.com
