FAQ

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Can I use ANI callback when my users from country A call my access number in country B?

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Yes, you can set up this service, however, there is a high chance that the customer’s ANI information will not be relayed correctly to PortaSwitch – so the system may be unable to determine the customer’s callback number. In this type of case you can offer your customers DNIS callback.

Can I combine residential and callback calling services?

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Yes, you can set up such a service bundle so that callback call (leg A) is initiated to your customers’ SIP phones. However, be aware that in this case, voicemail, follow-me and other call redirect options will not work if the call is not answered.

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