APPENDIX F. Supported languages for voice prompts

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Check below for the prompt languages that are supported by a specific feature.

  • Yes – supported.
  • No – not supported.
  • P – partially supported (incomplete prompts list or prompts are out of date).

English prompts are supported by default. The prompts in the following languages are updated free of charge:

  • English (en)
  • Spanish (es)
  • French (fr)
  • Brazilian Portuguese (pt-BR)

If you need prompts in another language, and it’s currently not supported/partially supported, please contact our sales team.

Self-care IVR applications

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LANGUAGE

APPLICATION

English (en)

Spanish (es)

French (fr)

Swiss French (fr-CH)

Hebrew (he)

Account top-up via credit card

Yes

Yes

No

No

P

Simplified account self-care

Yes

Yes

No

No

P

Call forwarding management

Yes

Yes

Yes

No

P

Account self-care

Yes

Yes

Yes

No

P

Account top-up via voucher

Yes

Yes

Yes

Yes

P

Balance information

Yes

Yes

Yes

No

P

One’s own voice mailbox access (with PIN protection)

Yes

Yes

P

No

P

One’s own voice mailbox access

Yes

Yes

P

No

P

Payment remittance

Yes

Yes

Yes

No

P

Auto attendant

Yes

Yes

Yes

No

P

Voicemail

Yes

Yes

Yes

No

P

Sound Quality Check

Yes

No

No

No

No

Call Trace

Yes

No

No

No

No

LANGUAGE

APPLICATION

Brazilian Portuguese (pt-BR)

Russian (ru)

Cantonese Chinese (yu)

Persian (fa)

Dutch (nl)

Account top-up via credit card

Yes

No

No

Yes

Yes

Simplified account self-care

Yes

No

No

Yes

Yes

Call forwarding management

Yes

Yes

No

Yes

Yes

Account self-care

Yes

Yes

No

Yes

Yes

Account top-up via voucher

Yes

Yes

No

Yes

Yes

Balance information

Yes

Yes

No

Yes

Yes

One’s own voice mailbox access (with PIN protection)

Yes

P

No

P

Yes

One’s own voice mailbox access

Yes

P

No

P

Yes

Payment remittance

Yes

No

No

Yes

Yes

Auto attendant

Yes

Yes

No

Yes

Yes

Voicemail

Yes

Yes

No

Yes

Yes

Sound Quality Check

Yes

No

No

No

Yes

Call Trace

Yes

No

No

No

No

LANGUAGE

APPLICATION

Mandarin Chinese (cm)

Greek (el)

Arabic (ar)

Swedish (sv)

German (de)

Account top-up via credit card

P

No

P

P

P

Simplified account self-care

P

No

P

P

P

Call forwarding management

P

No

P

P

P

Account self-care

P

P

P

P

P

Account top-up via voucher

P

No

P

P

P

Balance information

P

No

P

P

P

One’s own voice mailbox access (with PIN protection)

P

No

P

P

P

One’s own voice mailbox access

P

No

P

P

P

Payment remittance

P

No

No

No

P

Auto attendant

P

No

P

P

P

Voicemail

P

No

P

P

P

Sound Quality Check

No

No

No

No

No

Call Trace

No

No

No

No

No

LANGUAGE

APPLICATION

Italian (it)

Malay (ms)

Myanmar (my)

Turkish (tr)

Polish (pl)

Account top-up via credit card

Yes

Yes

No

P

Yes

Simplified account self-care

Yes

Yes

No

P

Yes

Call forwarding management

Yes

Yes

No

P

Yes

Account self-care

Yes

P

No

P

Yes

Account top-up via voucher

Yes

Yes

P

P

Yes

Balance information

Yes

Yes

P

P

Yes

One’s own voice mailbox access (with PIN protection)

Yes

Yes

No

P

Yes

One’s own voice mailbox access