Check below for the prompt languages that are supported by a specific feature.
- Yes – supported.
- No – not supported.
- P – partially supported (incomplete prompts list or prompts are out of date).
English prompts are supported by default. The prompts in the following languages are updated free of charge:
- English (en)
- Spanish (es)
- French (fr)
- Brazilian Portuguese (pt-BR)
If you need prompts in another language, and it’s currently not supported/partially supported, please contact our sales team.
Self-care IVR applications
LANGUAGE APPLICATION |
English (en) |
Spanish (es) |
French (fr) |
Swiss French (fr-CH) |
Hebrew (he) |
---|---|---|---|---|---|
Account top-up via credit card |
Yes |
Yes |
No |
No |
P |
Simplified account self-care |
Yes |
Yes |
No |
No |
P |
Call forwarding management |
Yes |
Yes |
Yes |
No |
P |
Account self-care |
Yes |
Yes |
Yes |
No |
P |
Account top-up via voucher |
Yes |
Yes |
Yes |
Yes |
P |
Balance information |
Yes |
Yes |
Yes |
No |
P |
One’s own voice mailbox access (with PIN protection) |
Yes |
Yes |
P |
No |
P |
One’s own voice mailbox access |
Yes |
Yes |
P |
No |
P |
Payment remittance |
Yes |
Yes |
Yes |
No |
P |
Auto attendant |
Yes |
Yes |
Yes |
No |
P |
Voicemail |
Yes |
Yes |
Yes |
No |
P |
Sound Quality Check |
Yes |
No |
No |
No |
No |
Call Trace |
Yes |
No |
No |
No |
No |
LANGUAGE APPLICATION |
Brazilian Portuguese (pt-BR) |
Russian (ru) |
Cantonese Chinese (yu) |
Persian (fa) |
Dutch (nl) |
---|---|---|---|---|---|
Account top-up via credit card |
Yes |
No |
No |
Yes |
Yes |
Simplified account self-care |
Yes |
No |
No |
Yes |
Yes |
Call forwarding management |
Yes |
Yes |
No |
Yes |
Yes |
Account self-care |
Yes |
Yes |
No |
Yes |
Yes |
Account top-up via voucher |
Yes |
Yes |
No |
Yes |
Yes |
Balance information |
Yes |
Yes |
No |
Yes |
Yes |
One’s own voice mailbox access (with PIN protection) |
Yes |
P |
No |
P |
Yes |
One’s own voice mailbox access |
Yes |
P |
No |
P |
Yes |
Payment remittance |
Yes |
No |
No |
Yes |
Yes |
Auto attendant |
Yes |
Yes |
No |
Yes |
Yes |
Voicemail |
Yes |
Yes |
No |
Yes |
Yes |
Sound Quality Check |
Yes |
No |
No |
No |
Yes |
Call Trace |
Yes |
No |
No |
No |
No |
LANGUAGE APPLICATION |
Mandarin Chinese (cm) |
Greek (el) |
Arabic (ar) |
Swedish (sv) |
German (de) |
---|---|---|---|---|---|
Account top-up via credit card |
P |
No |
P |
P |
P |
Simplified account self-care |
P |
No |
P |
P |
P |
Call forwarding management |
P |
No |
P |
P |
P |
Account self-care |
P |
P |
P |
P |
P |
Account top-up via voucher |
P |
No |
P |
P |
P |
Balance information |
P |
No |
P |
P |
P |
One’s own voice mailbox access (with PIN protection) |
P |
No |
P |
P |
P |
One’s own voice mailbox access |
P |
No |
P |
P |
P |
Payment remittance |
P |
No |
No |
No |
P |
Auto attendant |
P |
No |
P |
P |
P |
Voicemail |
P |
No |
P |
P |
P |
Sound Quality Check |
No |
No |
No |
No |
No |
Call Trace |
No |
No |
No |
No |
No |
LANGUAGE APPLICATION |
Italian (it) |
Malay (ms) |
Myanmar (my) |
Turkish (tr) |
Polish (pl) |
---|---|---|---|---|---|
Account top-up via credit card |
Yes |
Yes |
No |
P |
Yes |
Simplified account self-care |
Yes |
Yes |
No |
P |
Yes |
Call forwarding management |
Yes |
Yes |
No |
P |
Yes |
Account self-care |
Yes |
P |
No |
P |
Yes |
Account top-up via voucher |
Yes |
Yes |
P |
P |
Yes |
Balance information |
Yes |
Yes |
P |
P |
Yes |
One’s own voice mailbox access (with PIN protection) |
Yes |
Yes |
No |
P |
Yes |
One’s own voice mailbox access |