APPENDIX F. Supported languages for voice prompts

Link copied to clipboard

Check below for the prompt languages that are supported by a specific feature.

English prompts are supported by default. The prompts in the following languages are updated free of charge:

If you need prompts in another language, and it’s currently not supported/partially supported, please contact our sales team.

Link copied to clipboard

LANGUAGE APPLICATION	English (en)	Spanish (es)	French (fr)	Swiss French (fr-CH)	Hebrew (he)
Account top-up via credit card	Yes	Yes	No	No	P
Simplified account self-care	Yes	Yes	No	No	P
Call forwarding management	Yes	Yes	Yes	No	P
Account self-care	Yes	Yes	Yes	No	P
Account top-up via voucher	Yes	Yes	Yes	Yes	P
Balance information	Yes	Yes	Yes	No	P
One’s own voice mailbox access (with PIN protection)	Yes	Yes	P	No	P
One’s own voice mailbox access	Yes	Yes	P	No	P
Payment remittance	Yes	Yes	Yes	No	P
Auto attendant	Yes	Yes	Yes	No	P
Voicemail	Yes	Yes	Yes	No	P
Sound Quality Check	Yes	No	No	No	No
Call Trace	Yes	No	No	No	No

LANGUAGE APPLICATION	Brazilian Portuguese (pt-BR)	Russian (ru)	Cantonese Chinese (yu)	Persian (fa)	Dutch (nl)
Account top-up via credit card	Yes	No	No	Yes	Yes
Simplified account self-care	Yes	No	No	Yes	Yes
Call forwarding management	Yes	Yes	No	Yes	Yes
Account self-care	Yes	Yes	No	Yes	Yes
Account top-up via voucher	Yes	Yes	No	Yes	Yes
Balance information	Yes	Yes	No	Yes	Yes
One’s own voice mailbox access (with PIN protection)	Yes	P	No	P	Yes
One’s own voice mailbox access	Yes	P	No	P	Yes
Payment remittance	Yes	No	No	Yes	Yes
Auto attendant	Yes	Yes	No	Yes	Yes
Voicemail	Yes	Yes	No	Yes	Yes
Sound Quality Check	Yes	No	No	No	Yes
Call Trace	Yes	No	No	No	No

LANGUAGE APPLICATION	Mandarin Chinese (cm)	Greek (el)	Arabic (ar)	Swedish (sv)	German (de)
Account top-up via credit card	P	No	P	P	P
Simplified account self-care	P	No	P	P	P
Call forwarding management	P	No	P	P	P
Account self-care	P	P	P	P	P
Account top-up via voucher	P	No	P	P	P
Balance information	P	No	P	P	P
One’s own voice mailbox access (with PIN protection)	P	No	P	P	P
One’s own voice mailbox access	P	No	P	P	P
Payment remittance	P	No	No	No	P
Auto attendant	P	No	P	P	P
Voicemail	P	No	P	P	P
Sound Quality Check	No	No	No	No	No
Call Trace	No	No	No	No	No

LANGUAGE APPLICATION	Italian (it)	Malay (ms)	Myanmar (my)	Turkish (tr)	Polish (pl)
Account top-up via credit card	Yes	Yes	No	P	Yes
Simplified account self-care	Yes	Yes	No	P	Yes
Call forwarding management	Yes	Yes	No	P	Yes
Account self-care	Yes	P	No	P	Yes
Account top-up via voucher	Yes	Yes	P	P	Yes
Balance information	Yes	Yes	P	P	Yes
One’s own voice mailbox access (with PIN protection)	Yes	Yes	No	P	Yes
One’s own voice mailbox access