Integration with Mida Queue Manager

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PortaSwitch is integrated with the Mida Queue Manager. This application is used for call queuing and routing of incoming phone calls. It allows all call queues to be customized to have their own set of messages, working hours, timeouts, overflows, and routing algorithms.

A call queue in the Mida Queue Manager is linked to a PBX phone line that receives all incoming calls. PortaSwitch routes the calls from a PBX phone line to the Mida Queue Manager, where they are queued. The Mida Queue Manager distributes these calls in a predefined fashion among the dedicated phone lines on this PBX.

In PortaSwitch, the Mida Queue Manager is configured as a vendor with two connections. The Calls to vendor via SIP connection delivers calls from the PBX to the Mida Queue Manager. The Calls from vendor via SIP connection delivers calls from the Mida Queue Manager to this PBX. All call queue configuration settings are defined via the Mida Queue Manager.

This integration allows service providers to offer advanced call queue features to their PBX customers.

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