Prerequisites
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To set up direct routing, you need at least one unassigned Microsoft Office license that includes a phone system option. To check available licenses on the Enterprise portal, navigate to Direct Routing and check the Available Licenses table.
Configuration
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2.1 Log in to the Enterprise portal with the Microsoft Global Administrator credentials.
2.2 Go to Direct Routing.
2.3 Specify the direct routing details in the form. Consult the TeamMate documentation for a detailed description of the available fields.
2.4 In the Verify Tenant dialog, click Complete Direct Routing once the verification is completed.
Refresh the page in 2-3 minutes to check whether the Direct Routing Connection Status is displayed as complete.
The completion of Direct Routing setup entails the automatic creation of a Direct Routing user that you cannot delete. The license that was automatically assigned to the Direct Routing user can be reassigned to a Teams user or you can cancel this license so as not to continue paying for it.
