Trouble tickets list

On this panel, you can view all the unresolved requests (tickets) submitted to the RT ticketing system where the user is set as an “owner”.

The Requested tab shows the tickets created by the user. The Owned tab shows the tickets where the user is set as “owner” and the requestors can be a user, a customer, or a reseller.

Each ticket in the list consists of:

The ticket number.

The priority of the ticket, e.g., “Low (20)”.

The subject of the ticket, which is also the link to the corresponding ticket in the RT ticketing system.

The status of the ticket, e.g., “Open”.

The date when the ticket is created in the RT ticketing system.

The date when the ticket is last updated in the RT ticketing system.

The name of a user, customer, or reseller that submitted the ticket to the RT ticketing system.

• Change table settings – click Settings in the title bar to customize columns and change row style.
• Re-order the columns – drag-and-drop the column headers right or left to place the columns in the order you want.
• Re-order the rows – click Arrow (or ) next to the column header to re-sort the rows. The list panel displays result in alphabetical order. You can re-sort them in the reverse order.
• Change the default number of results globally – use the Number of results dropdown list in the upper right corner to adjust the maximum number of rows that appear on the panel. By default, the panel displays 25 rows. Once the number is changed, it's automatically saved, so the same number of rows is shown for PortaBilling entities, e.g., customer, account, reseller, etc.