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On the Results panel, you can browse the list of xDRs filtered by your search criteria, view the xDR summary information, and download xDRs. Here you can see the session details, open the session log, and reverse one or several xDRs. xDRs list for account Note that the columns differ depending on the selected service. These are main columns:


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This column is only displayed when “Any” is selected in the Service field on the Search panel. It shows the name of the service, e.g., “Voice calls,” or transaction type, e.g., “Credits/Adjustments.”


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This column is only displayed when a specific service is selected in the Service field on the Search panel. It indicates that the xDR has been Reverted Reverted.png or reverted and Hidden hidden (both the original and correction xDRs are marked as “Hidden”). Refer to the Reverse an xDR chapterfor more details.

Account ID

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The ID of the account charged. The ID is the link to this account’s page.

Transaction time

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The date and time of the transaction.

Charged amount

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The sum of charges applied.

Call quality

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If call quality monitoring is configured, this column shows the voice call quality grades, e.g., “Good,” “Poor,” etc.

To see the call quality details for the filtered xDRs, you must select “Voice calls” in the Service field before applying filters.

Additional info

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Shows additional information about the transaction, e.g., subscription name.


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Click Info to view detailed information about the session. There you see general information about the session, such as time zone, transaction status and/or error code, duration, etc. Click the tabs in the details window to see session details for an account, reseller and vendor, separately. Find available auxiliary information about a session:

  • information about roaming country and carrier,
  • information about cloud PBX calls such as hunt group or an extension number that made, accepted or redirected the call, as well as information about split sessions, if available.

The Details column is available for xDRs for Voice calls, Messaging, Netaccess and Conferencing service types.

View log

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Click View  to view the log of this session in the Log viewer.

How to download xDRs

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To download filtered xDRs in the .csv format, click Download on the toolbar, then click Notifications notification_icon on the toolbar, open the notification, and click Download.

xDR summary

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Click Summary on the toolbar to see the xDR summary information for the selected period.

The xDR summary includes the following information:

  • Total number of xDRs filtered
  • Total by services
  • Total sum of payments and credits
  • Total sum of taxes summary xDRs for account

Reverse an xDR

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To reverse an xDR, select it from the list and click Revert. Comment about your actions (e.g., the reverse reason).

To reverse the xDR as if it never happened, turn on the Hide the original and reversal xDRs from the end user toggle switch. This marks the original and correction xDRs as Hidden T1AAAAAElFTkSuQmCC. End users will neither see these xDRs in their invoices, nor on self-care interfaces nor in statistics. This option is only available when a reverse transaction amount is equal to the original transaction(s) amount and all of the transaction xDRs are included in an open billing period or invoice under review.

Note that you must be very careful with the Hide the original and reversal xDRs from the end user option. Once an xDR becomes hidden, it’s not possible to reverse it. So if you reverse a transaction by mistake and mark it as hidden, you can only correct this by manually charging for the transaction amount or by importing an analogous xDR. revert xDR for account

Customize the panel

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  • Change table settings – click Settings oc0IIr95AAAAAElFTkSuQmCC in the title bar to customize columns and change row style.
  • Re-order the columns – drag-and-drop the column headers right or left to place the columns in the order you want.
  • Change the default number of results globally – use the Number of results drop-down list in the upper right corner to adjust the maximum number of rows that appear on the panel. By default, the panel displays 25 rows. Once the number is changed, it's automatically saved, so the same number of rows is shown for PortaBilling entities, e.g., customer, account, reseller, etc.

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