Finances general info

Use the General info panel to check a customer’s total outstanding balance, overdue balance, and unallocated payments.

The remaining amount a customer must pay to cover all the invoices in full.

The customer’s total overdue invoiced amount.

Payments made by a customer in advance.

To suspend the customer when their balance or available funds are insufficient to cover the subscription charges, use the Suspend on insufficient funds option.

• Select As defined by the customer class to use settings defined for the customer class.
• Select Yes to automatically suspend the customer that has insufficient funds. Suspended customers cannot use the services and therefore no subscription charges are applied. As soon as funds become available, services are resumed and new charges are generated.
• Select No to allow the customer that has insufficient funds to use the services and charge the full amount of subscription charges afterwards.
  If you disable the automatic suspension, customer records already suspended for insufficient funds will not be reactivated automatically. These records will remain suspended until the customer pays the subscription charge (postpaid customers must also pay any overdue invoices in full) or an admin manually changes the customer status to “Active.”

Change/view the customer billing period. A billing period defines the frequency of invoicing for this customer.

Next billing date – displays the date when a customer’s current billing will be closed (and invoice and statistics generated). If you shift the billing date, the field will show a previous actual billing date from before the shift. The next billing date is read-only and is shown in the customer’s billing time zone.

Billing period – the customer’s current billing period. You can change it to one of the following:

• Daily – covers a 24-hour period.

• Weekly – covers a 7-day period (Monday through Sunday). If you create the customer on Wednesday, the first billing period covers the period from Wednesday to Sunday. Further billing periods are from Monday to Sunday and so on.

• Semimonthly – covers a period from the 1st to the 15th or from the 16th to the last day of the month.

• Monthly – covers the period from the 1st of a month to the last day of that month.

• Monthly (anniversary) – covers the period from the Nth day of a month to the day before the Nth day of the following month. For example, if you create a customer on March 19th, their invoices will always cover the period from the 19th of the current month to the 18th of the following month.

• 30 days – every billing period is exactly 30 days, so if a customer is created on March 20th, their first invoice will cover the period from March 20th to April 18th, the second invoice will cover the period from April 19th to May 18th, and so on.

The new billing period comes into force once the current billing period ends.

Billing date change – the date when the customer’s new billing period / billing time zone is applied. You see this date in your own time zone.

Change/view the time zone in which the customer billing period is closed and invoices are generated.

Choose a bundle promotion for the customer. Use it to:

• Grant a discount to customers who spend a specific amount of money for a service within the billing period.

• Apply charges based on usage minimum (e.g., offer attractive rates for customers who commit to using a specific quantity of service).

Allow end users to transfer prepaid amounts of money among accounts. Only debit and/or credit accounts with individual credit limits can transfer and receive funds.

• As defined by the customer class – the option configured for the customer class is used.

• Allowed – accounts with sufficient available funds can transfer funds.

• Forbidden – accounts are not allowed to transfer available funds.