Overview
The Mobile Self-Care Portal is a web-based application that complements the Mobile Account Self-Care App and allows subscribers to manage their mobile accounts directly in a web browser (e.g., Chrome, Safari, or Firefox).
The portal is provided free of charge and includes the following features:
- Log in, recover, or change the password.
- Check the balance and top it up using credit cards or vouchers.
- Check bundle usage, such as how much data or minutes are left in the bundle, and upgrade it easily.
- Activate any additional service that is on offer.
- View and update the contact information.
The portal is currently available in English, but additional languages can be added upon request.
Requirements
- PortaBilling/PortaSwitch system version MR100 or later
- Subscription to the Mobile Account Self-Care App and Mobile Account Self-Care Portal modules in the Add-on Mart
How it works
To start using the web-based portal, subscribers should be provided with their login and initial password (defined in PortaBilling on the Account > General info > Web self-care tab).
Then they open the web page (branded with your custom name, logo, and colors) from the browser. After their first login, they set their password and can start using the portal.
What it delivers to the customer
Subscribers can manage their services on their mobile phones.
What it delivers to the service provider
Service providers save resources by offering self-management to their mobile subscribers.
