Use this panel to search for unresolved requests (tickets) from this customer. Note that this panel is available if the RT system integration is configured on the Configuration server web interface.
Specify one or more search criteria and click Apply filters. Click Default filters 
to reset the search criteria. To refresh the search results, click Reload data.
Number
Search for the tickets by their number.
Priority
Filter the tickets by their priority, e.g., “Low (20)”.
Subject
Filter the tickets by their subject.
Status
Filter the tickets by their status, such as “Open”.
Created on
Filter the requests by the date they were created in the RT ticketing system. Click Calendar 
to select the date and time or type it in the format YYYY-MM-DD (2023-03-19). To clear the selected date, click Cancel 
.
Last updated on
Filter the requests by the date they were last updated in the RT ticketing system. Click Calendar to select the date and time or type it in the format YYYY-MM-DD (2023-03-19). To clear the selected date, click Cancel .
