Use this panel to search for unresolved requests (tickets) from this reseller. Note that this panel is available if the RT system integration is configured on the Configuration server web interface.
Specify one or more search criteria and click Apply filters. Click Default filters to reset the search criteria. To refresh the search results, click Reload data.
Number
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Search for the tickets by their number.
Priority
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Filter the tickets by their priority, e.g., “Low (20)”.
Subject
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Filter the tickets by their subject.
Status
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Filter the tickets by their status, such as “Open”.