Prompts & notifications

Here you can configure the announcements that users will hear and open the additional panels such as “Disconnection warning”, “Language”, etc.

By default, this option is enabled, which means that the voice application will inform a user about their current balance before asking them to enter the destination phone number.

You can configure the voice application to announce the current balance for credit accounts in one of the following modes:

• Backward compatibility – the default mode (preserves the announcements the way they worked in older releases prior to MR35). See Balance announcements to find balance announcement examples.
• Balance – always announce the current balance.
• Funds/balance – for prepaid customers, announce available funds and for postpaid customers, announce the current balance.

When this option is enabled, the balance announced to the user will be followed by the credit limit announcement. This allows you to separate cases where the credit limit is assigned only as a precaution (and so the end user should not really know about it) for cases where the credit limit is an integral part of the service (e.g., loyal customers are rewarded with an increased credit limit the longer they stay with the service provider).

Turn on this toggle to play music on hold (MOH) instead of the default ringback tone when a call has already been placed, but the ring signal (18x Ringing response) has not yet been received from the called party.

Turn on the toggle to play the welcome message when a user reaches this voice application.

This section leads to the panel where you can configure the voice application to notify the users that their call will be disconnected soon (due to insufficient funds).

This leads you to the panel where you can configure the selection of voice prompt languages.

This leads you to the panel where you can customize prompts.

This leads you to the panel where you can configure the time announcement.