Use this panel to search for the unresolved requests (tickets) that are created by this user or where this user is selected as “owner”. Note that this panel is available if the RT system integration is configured on the Configuration server web interface.
Specify one or more search criteria and click Apply filters. Click Default filters to reset the search criteria. To refresh the search results, click Reload data.
Number
Link copied to clipboard
Search for the tickets by their number.
Priority
Link copied to clipboard
Filter the tickets by their priority, e.g., “Low (20)”.
Subject
Link copied to clipboard
Filter the tickets by their subject.
Status
Link copied to clipboard
Filter the tickets by their status, such as “Open”.