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Advanced forwarding settings

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Configure Advanced forwarding mode here.

Each entry in the forwarding list is created as active. Turn off the toggle switch next to a number to temporarily disable forwarding to it.

Advanced forwarding settings

Order

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Specify the order for redirecting a call:

  • As listed – try every active forwarding number from the first (topmost) number to the last, until the call is answered.

  • Simultaneous – call all active forwarding numbers from the list at the same time until the call is answered.

  • Random – try forwarding numbers in random order.

  • Percentage split – try the forwarding numbers based on the percentage specified.

    • % – this is the percentage of calls that PortaSwitch sends to specified external numbers. Note that the total percentage for all forwarding phone numbers equals 100%. Therefore, the first forwarding number in the list always receives 100%. You can change the percentage once you add the next forwarding number. This field is only available when the Percentage split order is selected.

Name

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The name of the forwarding number (e.g., Mobile phone).

Forward to

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Specify a number for redirecting calls, formatted according to the customer’s dialing rules.

Sip URI

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An end user can enter a forwarding destination as a CLD@IP or CLD@domain. PortaSIP will round-robin through the DNS SRV records if they are configured for a specific domain.

Timeout

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Specify how much time to wait, in seconds, until a call is answered. After the timeout, the call is either redirected to the next follow-me number or disconnected.

When a call is forwarded to a hunt group with a Random, Order or Least Used hunt order, every extension rings for the specified timeout. For example, let’s say the hunt group with the Random hunt order contains 3 extensions and the forwarding timeout for this hunt group is set to 10 sec. Thus, a total timeout for a hunt group is about 30 sec. If the extensions have individual forwarding configuration, every number in the forwarding list will ring for 10 sec.

Add time periods

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Define the period when the number is allowed to receive forwarded calls.

Click Add  to define the first period or add the next one.

To edit the existing time period click Calendar .

Calling party display

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Choose how to display a caller’s info during forwarding:

  • Caller number and name – the call is forwarded with the phone number and the name of the original caller (e.g., if A calls B, but the call is forwarded to C, C will see that it is A who is calling).

  • Caller number and forwarder name – the phone number of the caller and the forwarder name are put into the CLI of the forwarded call (e.g., if A calls B, but the call is forwarded to C, C will see A’s phone number and B’s name).

  • Forwarder number and name – the call is forwarded with the phone number and the name of the forwarder (if A calls B, but the call is forwarded to C, C will see that it is B who is calling).

Protocol

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Choose the UDP or TCP transport protocol. For PBXes that do not support UDP, use the TCP protocol instead of UDP for SIP communications.

Keep original CLD

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With this option, preserve the original dialed number during forwarding. This is useful for forwarding a call to a remote PBX.

Click Add  to add a new number to the list.

Click Delete AKDwmEZstO3qwAAABt0RVh0U29mdHdhcmUAQXJ0d2VhdmVyIEZyZWUgNy4wsOltfgAAAABJRU5ErkJggg== to delete the existing destination number. You can remove all but one number from the list. To clear the list completely, delete the values in the last entry.

Note that when a Percentage split order is selected, you can delete forwarding numbers only when their percentage value equals 0. Therefore, if you have 3 forwarding numbers with the following percentages: 50% to 18005558901, 15% to 18005558902 and 35% to 18005558903 and need to delete 18005558902, do the following:

You can also delete a number that has a value of 100 if this number is the only one on the list.

  • change the percentage value for the 18005558902 number to 0,

  • change the percentage values for the remaining numbers so that their total percentage equals 100 (e.g., 67% to 18005558901, 23% to 18005558903); and

  • save the changes and delete the 18005558902 number.

To change the record order in the list, click and hold Reorder v5hMFlBe1XBZ6WeY6wAAAAABJRU5ErkJggg==, then drag and drop the record to the desired position.

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