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On the Fraud protection panel you can assign a fraud traffic profile to the customer class. A fraud traffic profile consists of a set of tools that protects customers from fraudulent activities.

Fraud protection Customer class editing panel

The profile includes:

  • Spending plan – a spending plan defines the amount of money per day that a customer can spend on services. PortaBilling tracks the customer's daily charges and once their spending limit is reached, this customer's services are suspended. However, customers whose spending limit has been reached can still make calls to emergency numbers. Regular service usage is reinstated once the spending plan is renewed. The renewal time is midnight.

  • Service usage monitoring – this is a toll fraud monitoring tool. You set the expected volume of voice traffic the customer can send to unusual destinations (e.g., Somalia or Albania, while the customer uses the service mostly in the USA and Canada) and receive alerts once a threshold is reached.

Depending on which fraud protection tools you apply to a customer, you can view their daily expenses and/or monitor their service usage statistics.

You configure fraud traffic profiles on the dedicated Fraud traffic profiles page.

Fraud traffic profile

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Select a fraud traffic profile from the list. To open the fraud traffic profile, click Show . Note that your changes to the profile apply to all the customers it is assigned to.

Click Save to apply the selected fraud traffic profile.

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