Turn on the Call recording toggle to allow calls that the accounts make or receive to be recorded. Once a call begins, the user can start and stop recording the conversation by using various phone controls.
Can be edited by:
Select the end users checkbox to allow end users to configure call recording on their self-care interface.
Auto record outgoing calls
Automatically records outgoing calls made by accounts with this product. Note that calls made to a voice mailbox to retrieve messages will not be auto-recorded.
Auto record incoming calls
Automatically records calls received by accounts with this product.
Auto record redirected calls
Automatically records calls redirected (transferred or forwarded) by accounts with this product.
Note that redirected calls are recorded only if the xDR is created for the redirecting party. Calls diverted to voicemail are not recorded.
Allow to start/stop recording manually
Enables accounts with this product to start/stop call recording at any time during a call. To start/stop the recording, the end user dials DTMF codes. For example, to start the recording during a call, they dial *44 and to stop the recording – *45. You can change the default DTMF codes by creating a new dialing rule and assigning it to a customer/account.
Play the call recording announcement to all
Enables the call recording announcement. When call recording starts, all parties hear the “Call recording started” announcement. This ensures that everyone on the call is aware that the call is being recorded. The recording always contains the announcement.
Send the call recording via email
Enables end users to receive call recordings in the email notifications after the call is ended. Note that the New call recording is available notification should be enabled in the customer class assigned to a specific customer. To specify the email for an account to send the notifications to, go to Account > Personal info > General info > specify the Email.