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On the Results panel you can browse a list of xDRs filtered by your search criteria. Here you can see the session details, open a session log and reverse one or several xDRs.

xDRs results list

Revert xDRs

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To reverse an xDR, select it from the list and click Revert. Make a comment about your actions (e.g., the reason for the revert).

To reverse an xDR as if it had never been created, enable the Hide the original and reversal xDRs from the end user option. This marks both the original and correction xDRs with the Hidden T1AAAAAElFTkSuQmCC icon. End users don’t see these xDRs in their invoices, or on self-care interfaces or statistics. This option is only available when a reverse transaction amount is equal to the original transaction(s) amount and all of the transaction xDRs are included in the open billing period or in the invoice that is under review.

Note that you must be very careful with the Hide the original and reversal xDRs from the end user option. Once an xDR becomes hidden, it’s not possible to reverse it. So if you reverse a transaction by mistake and mark it as hidden, you can only correct it by manually charging for the transaction amount or by importing an analogous xDR.

The columns in the table differ depending on the selected service. These columns are common:

  • Status – shows if the xDR is hidden. Otherwise, it shows the check box for xDR selection. To select all xDRs, click the check box in the table column.

  • Account ID – the ID of the account charged. The ID is the link to this account’s page. It is empty if the charge is applied directly to the customer.

  • Description – details about the transaction (e.g., type of transaction, destination description, etc.).

  • Date – the date of the transaction.

  • Charged amount – the sum of charges applied.

  • Details – click Info  to view the detailed information about the session. There you can see the general information about the session such as time zone, transaction status and/or error code, duration, etc. Click the tabs in the details window to see the session details for an account, reseller and vendor separately. Find the available auxiliary information about the session:

    • information about the roaming country and carrier,

    • information about cloud PBX calls such as hunt group or an extension number that made, accepted or redirected the call, as well as information about split sessions, if available.

    The Details column is available for xDRs for Voice calls, Messaging, Netaccess and Conferencing service types.

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