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Follow-me forwarding settings

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Manage an account’s follow-me list and set up Follow-me forwarding mode here. To save your changes click Save.

Each entry in the follow-me list is created as active. Turn off the toggle switch next to a number to temporarily disable forwarding to a follow-me number.

Follow-me forwarding settings

Order

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Specify the order for redirecting a call:

  • As listed – try every active follow-me number from the first (topmost) number to the last, until the call is answered.

  • Simultaneous – call all active follow-me numbers from the list at the same time until the call is answered.

  • Random – try numbers in a random order.

  • Percentage split – try numbers based on the percentage specified.

    • % – this is the percentage of calls that PortaSwitch sends to external numbers. Note that the total percentage for numbers in the follow-me list equals 100%. Therefore, the first follow-me number in the list always receives 100%. You can change the percentage once you add the next follow-me number. This field is only available when a Percentage split order is selected.

Name

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The name of the follow-me record (e.g., Mobile phone).

Forward to

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Specify a number that is formatted according to the customer’s dialing rules for redirecting calls.

Timeout

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Specify how much time to wait, in seconds, until a call is answered. After the timeout, the call is either redirected to the next follow-me number or disconnected.

When a call is forwarded to a hunt group with a Random, Order or Least Used hunt order, every extension rings for the specified timeout. For example, let’s say the hunt group with the Random hunt order contains 3 extensions and the forwarding timeout for this hunt group is set to 10 sec. Thus, a total timeout for a hunt group is about 30 sec. If the extensions have individual follow-me configuration, every number in the follow-me list will ring for 10 sec.

Add time periods

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Define the period when the number is allowed to receive forwarded calls.

Click Add  to define the first period or add the next one.

To edit the existing time period click Calendar 03+JmKnCXVP4hCVkE+CbrPAAAAAElFTkSuQmCC.

Calling party display

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Choose how to display a caller’s info during forwarding:

  • Caller number and name – the call is forwarded with the phone number and the name of the original caller (e.g., if A calls B, but the call is forwarded to C, C will see that it is A who is calling).

  • Caller number and forwarder name – the phone number of the caller and the forwarder name are put into the CLI of the forwarded call (e.g. if A calls B, but the call is forwarded to C, C will see A’s phone number and B’s name).

  • Forwarder number and name – the call is forwarded with the phone number and the name of the forwarder (if A calls B, but the call is forwarded to C, C will see that it is B who is calling).

To add a new follow-me number, click Add .

Click Delete AKDwmEZstO3qwAAABt0RVh0U29mdHdhcmUAQXJ0d2VhdmVyIEZyZWUgNy4wsOltfgAAAABJRU5ErkJggg== to delete the follow-me number. You can remove all but one number from the list. To clear the list completely, delete the name and number in the last entry.

Note that when the Percentage split order is selected, you can only delete forwarding numbers when their percentage value equals 0. Therefore, if you have 3 forwarding numbers with the following percentages: 50% to 18005558901, 15% to 18005558902 and 35% to 18005558903, and need to delete 18005558902, do the following:

You can also delete a number with a value of 100 if this number is the only one on the list.

  • change the percentage value for the 18005558902 number to 0,

  • change the percentage values for the remaining numbers so that their total percentage equals 100 (e.g., 67% to 18005558901, 23% to 18005558903), and

  • save the changes and delete the 18005558902 number.

To change the record order in the list, click and hold Reorder v5hMFlBe1XBZ6WeY6wAAAAABJRU5ErkJggg==, then drag and drop the record to the desired position.

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