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On this panel, you can configure users’ access to the self-care menu with additional options such as making a call using another prepaid card or the balance top-up.

Self-care menu panel

Self-care menu

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Turn on the toggle to allow the users to access the self-care menu via this voice application. Users can enter this menu by pressing the # key.

Announce self-care menu

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Enable this option if you want the voice application to play prompt guiding users on how to enter the self-care menu (by pressing the # key).

Allow ANI deregistration

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This option allows users to remove their ANI numbers (created as aliases) through the self-care menu. When a user makes a call next time, they will be authenticated by PIN. Refer to 10Prepaid card application for more information.

Account top up

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This option allows users to top up their account balances by using vouchers on the self-care menu.

Minimum voucher length

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Minimum length of a voucher number, by default 11 digits.

Maximum voucher length

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Maximum length of a voucher number, by default 11 digits.

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